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NICE Ltd. (NCSYF)
- Business Wire
NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation
HOBOKEN, N.J., January 30, 2023--NICE (Nasdaq: NICE) and Cognizant (Nasdaq: CTSH) today announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading complete, integrated cloud platform to accelerate customer adoption of advanced CX solutions such as digital, analytics, and conversational AI. For both
- Business Wire
NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
HOBOKEN, N.J., January 26, 2023--NICE (Nasdaq: NICE), the worldwide leader in AI-powered self-service and agent-assisted CX software, today announced its integration of CXone Expert with OpenAI's generative modeling used in ChatGPT. CXone Expert is the industry’s leading cloud native customer service Knowledge Management solution, providing effortless, faster, self-service that delivers accurate answers for resolving customer issues. With this integration, organizations can create CX-rich, human
- Business Wire
NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO
HOBOKEN, N.J., January 19, 2023--NICE (Nasdaq: NICE) today announced that Yource, the leading business process outsourcer (BPO) in the Netherlands, successfully employed NICE’s Workforce Management (WFM) solution to further support the transition to a hybrid work model. Yource has seen an increase in forecast accuracy, ensuring more effective service and improving customer satisfaction.
