|Bid||133.71 x 1000|
|Ask||135.88 x 800|
|Day's Range||131.46 - 133.83|
|52 Week Range||93.05 - 133.83|
|Beta (3Y Monthly)||0.64|
|PE Ratio (TTM)||53.06|
|Forward Dividend & Yield||N/A (N/A)|
|1y Target Est||123.20|
NICE (NICE) today announced that it has received the highest product scores in each of four use cases in Gartner’s “Critical Capabilities for Workforce Engagement Management” research report. “Application leaders for customer service must improve employee engagement, considering work type and employee personality, to drive improvements in customer experience,” wrote the report authors, Simon Harrison and Jim Davies. Gartner’s report evaluates six unique workforce engagement management critical capabilities within each of the four use cases including Recruiting and Onboarding, Evaluation and Improvement, Time Management, Assistance and Task Management, Metrics and Recognition, and Voice of the Employee.
NICE (NICE) today honored the winners of its annual CX Excellence Awards, recognizing organizations for demonstrating excellence and innovation to ensure unparalleled customer experiences and drive positive business outcomes. The 15 award winners across five categories were announced at Interactions 2019, the industry’s largest customer experience event. The CX Excellence Award winners represent an expansive spectrum of industries including financial services, healthcare, insurance, retail, telecommunications, utilities and more.
CXone delivers new comprehensive AI capabilities and enhanced depth and breadth of customer relationship management integrations
NICE (NICE) today announced the release of IntelliAgent, providing employees with real-time compliance and authentication capabilities to reduce risks and human errors. NICE IntelliAgent is available across all agent desktops and enables simple and swift integration with existing contact center systems. NICE IntelliAgent, powered by the market leading NICE Engage recording platform, paves the way for better compliance procedures by providing agents with real-time visibility and greater control over their interaction recordings. The solution also updates front-line employees on audio quality issues, allows pause-and-resume activities for PCI DSS and includes integrated mechanisms for immediate tagging.
NICE (NICE) today announced the winners of the NICE Elite Partners of the Year award at Interactions 2019, the industry’s largest customer experience event, currently being held in Las Vegas. The winning partners were recognized for their excellence in helping NICE customers transform their businesses by using cutting-edge solutions in analytics, cloud, automation and workforce optimization. The judges selected the winning partners for devoting significant effort on refining their expertise via educational certifications and driving differentiation for customers.
The robust combination of AI technology, with NICE Actimize’s expertise in KYC/CDD, reduces customer review times by up to 70 percent and increases the accuracy of high-risk custom
NICE (NICE) will be hosting its Financial Analyst and Investor Day on April 16th in conjunction with its Interactions annual user conference in Las Vegas, Nevada. The Company will also be webcasting its Financial Analyst and Investor Day live from Las Vegas. The call will be webcast from the Company’s website at http://www.nice.com/news-and-events/ir-events.
Chartis cited NICE Actimize’s regulatory compliance controls and reporting, along with its case management function, as among its core strengths
NICE (NICE) today announced Total Administrative Services Corporation (TASC), one of the largest third-party employee healthcare administrators in the United States, has selected NICE Nexidia Analytics, Quality Central (QC), and Workforce Management (WFM) to create a single, centralized system in the cloud to improve customer experience and expand employee engagement.
NICE (NICE) today announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE Performance Management (NPM) to create a unified performance management system to drive employee engagement across its BT Consumer lines of business. Serving the needs of customers in the UK and 180 countries worldwide, BT Group has previously invested in their customers and employees with NICE WFM, NICE Engage and NICE Nexidia Analytics. This enables directors, supervisors and agents to focus on what is required for reaching goals and drives performance through engaging coaching programs.
Leading the industry with solutions protecting mobile financial services offerings, NICE Actimize, a NICE (NICE) business and the leader in Autonomous Financial Crime Management, was chosen by Varo Money, Inc.
NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, today announced that its IFM-X next-generation Integrated Fraud Management (IFM) platform has been selected as winner of the “Fraud Prevention Innovation Award” by FinTech Breakthrough, an independent organization that recognizes the top companies, technologies and products in the global FinTech market today. The FinTech Breakthrough Awards is the premier awards program founded to recognize FinTech innovators, leaders and visionaries from around the world in a range of categories, including Banking, Personal Finance, Lending, Payments, Investments, RegTech, InsurTech and many more.
NICE (NICE) announced today that it has entered into a strategic alliance agreement with FBI National Academy Associates, Inc. (FBINAA). With 17,000 members, the FBINAA is the strongest law enforcement leadership network in the world, dedicated to strengthening the rule of law through law enforcement expertise, training and education.
NICE (NICE) today announced that NICE Quality Central has been recognized by INTERNET TELEPHONY magazine for offering a holistic omnichannel quality solution that unifies quality programs on one application. NICE Quality Central unifies fragmented, disconnected quality programs with different data sources into a single application that automates all omnichannel quality operations, from evaluation to feedback. It provides a holistic approach to quality management, ensuring that processes and agent performances align with business initiatives.
CXone Packages add global carrier-grade voice, intelligent routing for Salesforce digital channels, embedded workforce optimization, and speech/text analytics
NICE Actimize, a NICE (NICE) business and the leader in Autonomous Financial Crime Management, has been selected by Israel Discount Bank of New York (IDB Bank), a New York State-chartered commercial bank, to spearhead improvements within its financial crime operations with innovative anti-money laundering compliance and investigation management solutions that employ artificial intelligence and machine learning technology. To more effectively meet the needs of regulators and support its growing customer base, IDB Bank will implement NICE Actimize’s Suspicious Activity Monitoring (SAM) solution within its private banking and commercial banking portfolio, along with its Customer Due Diligence (CDD) solution.
NICE (NICE) today announced that the NICE Performance Management (NPM) solution has won the 2018 Workforce Optimization Innovation Award by TMC's CUSTOMER magazine. NPM was recognized for its best in class adaptive capabilities that empower organizations to personalize employee engagement initiatives per individual while ensuring alignment with contact center goals. This accolade celebrates companies that are emerging as true leaders in the evolving workforce optimization market and showcases products which enable their clients to meet and exceed the expectations of their customers.
The bank chose NICE Real-Time Authentication (RTA) and fraud prevention to further secure banking in their 25 branches and 30 transaction offices. NICE RTA will allow the bank to conduct secure and seamless voice authentication, improving customer experience across multiple channels including live agent, IVR and mobile. Authentication takes place within the first few seconds of the call, during the natural flow of conversation.
NICE (NICE) today announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. The integrated offering enables organizations to gain greater operational efficiencies such as increased processing speed and accuracy, while offering end customers seamless and visually improved digital interactions via the mobile device. Although most organizations have invested significantly in making enhanced digital channels available to their customers, in the call center, voice continues to be the primary channel for engagement.
NICE (NICE) has announced the launch of its annual EMEA Customer Excellence Awards program honoring organizations committed to providing exceptional customer experience and driving innovative customer interactions. The awards will be announced at the Interactions EMEA 2019 conference to take place from 3 to 5 June at Cineworld Cinema – The O2 Greenwich, London, UK.
NICE inContact, a NICE (NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named by TMC as a 2018 Customer Experience Innovation Award winner. The Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine, recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.
NICE Actimize, a NICE (NICE) business and the leader in Autonomous Financial Crime Management, is conducting an information-packed session highlighting the role that advanced technologies, such as AI and machine learning, play in reducing costs in today’s modern KYC/AML programs. Created as an advisory session to assist conference attendees in better understanding how innovative technologies can improve their AML/KYC programs, the session will be led by Ted Sausen, AML Subject Matter Expert, NICE Actimize.
Recording of trade-related conversations is a central tenet of Dodd Frank, MiFID II, and FX Code of Conduct regulations. To address this need, NICE (NICE), the leading provider of financial communication compliance solutions, today announced that it has further enhanced its NICE COMPASS compliance assurance solution with real-time recording reconciliation capabilities so that financial services organizations can have complete confidence in their ability to capture virtually every type of trader voice communication. In recent years, regulators have issued tens of millions of dollars in penalties for record-keeping violations.
NICE (NICE) today announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. As an expansion of its existing partnership with ABBYY, the integration of FlexiCapture Distributed delivers an innovative, end to end processing solution that uniquely and seamlessly integrates with NEVA (NICE Employee Virtual Attendant, designed to assist human employees from the desktop), and the NICE unattended robots (designed to automate tasks in the backend server).