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Launching its roadshow for the IPO, Chewy said it is offering 5.6 million shares of Class A common stock, while a subsidiary of PetSmart is offering 36 million shares of Chewy Class A common stock, plus up to an additional 6.24 million shares for which underwriters have the option to purchase. The company expects to price the IPO between $17 and $19. The company said it intends to use the net proceeds for working capital and other general corporate purposes.
According to Dialog Direct's Customer Rage study, the No. 1 phrase that makes everyone crazy is this doozy: "Your call is very important to us. Please continue to wait on hold." That's from Jeanne Bliss, author of "Would You Do that To Your Mother? The 'Make Mom Proud' Standard for How to Treat Your Customers." Bliss is a co-founder of...