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Sykes Enterprises, Incorporated (SYKE)


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Sykes Enterprises, Incorporated

400 North Ashley Drive
Suite 2800
Tampa, FL 33602
United States
813-274-1000
http://www.sykes.com

SectorTechnology
IndustryInformation Technology Services
Full Time Employees55,525

Key Executives

NameTitlePayExercisedAge
Mr. Charles E. SykesChief Exec. Officer, Pres and Exec. Director1.36M1.15M54
Mr. John Chapman F.C.C.A.Chief Financial Officer and Exec. VP652.26kN/A50
Mr. Lawrence R. ZingaleExec. VP and Gen. Mang. of Communications, Technology & International746.76k290.71k61
Mr. James T. Holder J.D., CPAExec. VP, Gen. Counsel and Corp. Sec.529.19k122.11k58
Mr. Andrew J. BlanchardExec. VP of Financial Services, Healthcare & Insurance and Gen. Mang.664.55kN/A59
Amounts are as of December 31, 2016 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc. Exercised is the value of options exercised during the fiscal year. Currency in USD.

Description

Sykes Enterprises, Incorporated, together with its subsidiaries, provides business process outsourcing solutions. Its customer care services include product information requests, describing product features, activating customer accounts, resolving complaints, cross-selling/up-selling, handling billing inquiries, changing addresses, claims handling, ordering/reservations, prequalification and warranty management, providing health information, and roadside assistance. The company’s technical support services comprise handling inquiries regarding hardware, software, communications services, communications equipment, Internet access technology, and Internet portal usage; and customer acquisition services focuses around digital marketing, demand generation, and in-bound sales conversion, as well as inbound and outbound up-selling its clients’ products and services. It also provides technical staffing services and outsourced corporate help desk services; and fulfillment services, such as order and payment processing, inventory control, product delivery, and product returns handling. The company offers its services through phone, email, social media, text messaging, chat, and digital self-service support. Sykes Enterprises, Incorporated provides its services to corporations, medium-sized businesses, and public institutions in the communications, financial services, technology/consumer, transportation and leisure, healthcare, and other industries. It operates in the United States, Canada, Latin America, Australia, the Asia Pacific Rim, Europe, and Africa. Sykes Enterprises, Incorporated was founded in 1977 and is headquartered in Tampa, Florida.

Corporate Governance

Sykes Enterprises, Incorporated’s ISS Governance QualityScore as of July 1, 2017 is 4. The pillar scores are Audit: 2; Board: 4; Shareholder Rights: 5; Compensation: 5.

Corporate governance scores courtesy of Institutional Shareholder Services (ISS). Scores indicate decile rank relative to index or region. A decile score of 1 indicates lower governance risk, while a 10 indicates higher governance risk.