|Bid||110.11 x 800|
|Ask||113.69 x 800|
|Day's Range||112.96 - 113.82|
|52 Week Range||78.49 - 119.83|
|PE Ratio (TTM)||43.29|
|Forward Dividend & Yield||N/A (N/A)|
|1y Target Est||111.78|
NICE (NICE) today announced that TMCnet has recognized two NICE offerings by presenting them with 2018 Communications Solutions Product of the Year awards. NICE Real-Time Authentication (RTA) won the award for the second year consecutively, reaffirming the offerings unique ability to continually innovate and deliver novel, leading-edge authentication across multiple channels seamlessly and accurately. NICE GDPR Compliance Center received the award for offering an advanced, timely and dedicated recording solution to contact centers facing challenges related to complying with the most talked about regulation of the year.
NICE inContact, a NICE (NICE) business, today announced General Dynamics Information Technology (GDIT) has selected NICE inContact’s CXone cloud customer experience platform to replace on-premises technology for over 900 agents supporting large federal agency clients. CXone is the industry’s first and only Federal Risk and Authorization Management Program (FedRAMP) authorized cloud contact center SaaS solution. Through this agreement, CXone will provide a flexible and unified solution that offers ease of integration and smooth migration, as well as FedRAMP Authorization to Operate (ATO).
NICE Nexidia and NICE Engage were each presented the award in a ceremony at the annual National Congress of Company-Customer Relations (CONAREC 2018) held in São Paulo, Brazil. The award reaffirms the company's strength in innovation driven analytics, one of the company's three key pillars and a driving force for more meaningful engagements with customers. Designed to turn customer interactions into actionable results, the product's purpose-built analytics enables measuring progress in meeting goals in both, customer satisfaction and churn reduction.
NICE (NICE) today announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Graham Lee, Group Head RPA, Thomas Cook said, “At Thomas Cook, we are investing in process automation initiatives as a pillar of a transformation program intended to liberate cash for investment in marketing and to accelerate growth.
NICE Actimize, a NICE (NICE) business, and leader in Autonomous Financial Crime Management, has been recognized by Chartis Research and positioned as a Category Leader in its recently released “Financial Crime Risk Management Systems: Know Your Customer, Market Update 2018” research report. The Chartis RiskTech® Quadrant for KYC Solutions report evaluated 22 vendors across two key dimensions: “Completeness of Offering” and “Market Potential”.
NICE (NICE) today announced that Hyundai Capital America has successfully deployed the NICE Engage platform for omnichannel interaction recording to support the auto finance company's growth while enabling better service for its over 1.7 million retail customers. The NICE Engage platform has been helping Hyundai Capital America improve operational efficiency, better understand its customers’ behavior and gain business insights from customer interactions in order to boost customer satisfaction (CSAT), while ensuring full recording for compliance. A key enabler of these benefits is NICE Engage's ability to support the capture and forwarding of thousands of concurrent IP streams over a single platform in real time, in addition to recording, encrypting and archiving them.
NICE Actimize’s Intelligent eComms Surveillance solution, powered by artificial intelligence and automation, monitors conversations across all communication channels
NICE Actimize, a NICE (NICE) business and the leader in Autonomous Financial Crime Management, has been chosen by Bank of Ayudhya/Krungsri, Thailand’s fifth largest financial institution, to transform its anti-money laundering compliance and case management platform. To more effectively meet the needs of its regulators and support its growing customer base, Bank of Ayudhya will implement NICE Actimize’s recently launched Suspicious Activity Monitoring (SAM9) solution, as well as Actimize ActOne, an investigation management system utilizing intelligent automation that will serve as the financial institution’s next generation alert and case management platform.
NICE Actimize, a NICE (NICE) business and the leader in Autonomous Financial Crime Management has announced that it is the recipient of the Frost & Sullivan 2018 Technology Leadership Award for Enterprise Fraud Management (EFM) in North America. Frost & Sullivan analysts awarded NICE Actimize the highest score in its category. For the Technology Leadership Award, Frost & Sullivan analysts independently evaluated two key factors — technology leverage and business impact — across ten benchmarking criteria.
NICE (NICE) today announced that NewDay will continue to rely on NICE software to power its voice of the customer program. NewDay signed a three-year contract to leverage NICE Satmetrix NPX as the software at the core of its multi-faceted program to drive customer experience excellence. A leading consumer credit provider serving two specialist sectors of the UK credit market (near-prime and co-brand), NewDay selected NICE following a successful and sophisticated customer feedback program created using its NICE platform that resulted in successes such as increases in Net Promoter Score of more than 12 points.
NICE (NICE) today announced that its Desktop Automation solution has helped deliver significant annual savings via productivity improvements and error reductions to Liq, a leading provider of CRM and BPO solutions operating in Latin America's telecom and financial services domains. Liq has also benefitted from 10 to 15 percent faster agent onboarding, 9 percent reduction of average handling time (AHT) as well as improved agent productivity and accuracy. In honor of the improvements made, NICE recently presented Liq with a 2018 NICE inContact CX Excellence award.
NICE Actimize received highest scores possible in such criteria as data integration, users and roles, and transaction types
NICE Actimize, a NICE (NICE) business, and a leader in Autonomous Financial Crime Management, will headline this year’s annual ENGAGE Client Forum with two prominent news-making speakers, addressing major trends across governance, disruptive technology, and emerging financial crime. The NICE Actimize ENGAGE Client Forum, an invitation-only event addressing technology and business issues facing financial services organizations, takes place in New York City on October 17 and 18. This exclusive client-focused event offers more than 35 thought-provoking sessions focused on today’s financial crime and compliance challenges and the industry’s transition to Autonomous Financial Crime Management.
NICE (NICE) today unveiled an innovative, new Proactive Fraudster Exposure capability in its NICE Real-Time Authentication (RTA) solution that empowers contact centers to expand and augment their defense against fraud. Based on unique machine learning technology, the new capability allows contact centers to automatically prevent fraud before it happens by identifying previously unknown fraudsters and blocking them from committing fraud. This feature allows contact centers to take proactive steps in protecting their consumers by stopping fraud in its tracks immediately upon deployment.
NICE inContact, a NICE (NICE) business, today announced its 2018 DEVone Partner Award winners, who were recognized at the NICE inContact second annual DEVone Partner Conference attended by more than 350 partners and NICE inContact employees. Nearly half of all 100-plus DEVone partners showcased and demonstrated products built for NICE inContact CXone, the world’s #1 cloud customer experience platform.
NICE Actimize, a NICE (NICE) business and the leader in Autonomous Financial Crime Management, has been chosen by Flagstar Bank to transform and build its financial crime strategy with its new anti-money laundering and case management solutions. The implementation will include NICE Actimize’s recently launched Suspicious Activity Monitoring (SAM9) solution along with Actimize ActOne, an investigation management system that can serve as the financial institution’s next generation alert and case management platform.
NICE inContact, a NICE (NICE) business, today announced the Summer 2018 release of NICE inContact CXone, the world’s #1 cloud customer experience platform, with innovations that empower organizations to win in the experience economy and deliver exceptional agent and customer experiences.
NICE (NICE) today announced that the new Robotic Automation Shape Analysis feature enables organizations to automate significantly more business processes by seamlessly expanding into previously inaccessible virtual desktop environments. Encompassing a breakthrough in integration technology and coupled with its market leading object based connectivity approach, this innovative feature puts NICE RPA on the frontline to providing the most universally enabled and robust form of connectivity in the automation market. In addition, NICE RPA’s unique ability to integrate with any enterprise application further boosts deployment speed and reduces operating costs.
NICE (NICE) today announced the completion of its acquisition of Mattersight Corporation (MATR). The finalization of this deal brings together the market’s leading behavioral analytics and cloud innovators, empowering organizations to provide exceptional customer experience through deep understanding of the customer persona.
NICE inContact, a NICE (NICE) business, today announced business results TechStyle Fashion Group achieved with the NICE inContact CXone AI Self-Service Solution, including integrated SmartAction Omni-bot™, that improves operational efficiency, enhances customer experience, and reduces operational costs. SmartAction’s Omni-bot provides conversational artificial intelligence (AI) voice and digital self-service and is available on CXexchange marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone, the world’s #1 cloud customer experience platform.
NICE (NICE) today announced the availability of a new white paper with Deloitte Consulting, offering organizations practical guidance to effectively navigate the transition into Robotic and Cognitive Automation (R&CA), the future of Robotic Process Automation (RPA). The new white paper entitled “The Future of Operations – Moving Beyond Process Automation” is infused with practical insights and a simulated business case demonstrating a futuristic self-service banking scenario that utilizes a myriad of new generation cognitive tools to stay ahead. To download a complimentary copy of the white paper, please click here.
NICE (NICE) and Cloud9 Technologies today announced that the two firms have completed an integration of the NICE Trading Recording System (NTR) with Cloud9’s C9 Trader platform. Now, financial services organizations can leverage both companies’ solutions together to ensure compliance with regulations around recording and retaining trade communications, while also benefitting from low-cost reliable cloud-based communications.
NICE (NICE) will recognize the recipients of its 2018 PSAPs’ Finest Awards today in a special ceremony in Booth #529 at the APCO 2018 Annual Conference & Expo in Las Vegas, Nevada. The PSAPs’ Finest awards is a long-standing Public Safety recognition program sponsored by NICE. “With this year being the 50th anniversary of 9-1-1, I’m especially honored and humbled to recognize eight outstanding individuals and PSAPs who model the mission of 9-1-1 every day,” said John Rennie, General Manager of the NICE Public Safety group.
NICE (NICE) today announced that it has, together with its wholly owned subsidiaries, NICE Systems, Inc. and Nice Acquisition Sub, Inc., extended the expiration of its tender offer to acquire all of the outstanding shares of Mattersight Corporation’s (“Mattersight”) (MATR) common stock and 7% Series B Convertible Preferred Stock. The tender offer is being extended to allow additional time for the satisfaction of the conditions to the offer. The tender offer is now scheduled to expire one minute after 11:59 p.m., New York time, on Friday, August 17, 2018, unless it is further extended or earlier terminated in accordance with the merger agreement NICE and Mattersight announced on April 26, 2018.