SYKE - Sykes Enterprises, Incorporated

NasdaqGS - NasdaqGS Real Time Price. Currency in USD

Sykes Enterprises, Incorporated

400 North Ashley Drive
Suite 2800
Tampa, FL 33602
United States

IndustryInformation Technology Services
Full Time Employees51,600

Key Executives

NameTitlePayExercisedYear Born
Mr. Charles E. SykesPres, CEO & Exec. Director1.35M837.58k1963
Mr. John ChapmanExec. VP & CFO675.09k126.45k1967
Mr. David L. PearsonExec. VP & Chief Information Officer503.61kN/A1959
Mr. James T. Holder CPA, J.D., CPAExec. VP, Gen. Counsel & Corp. Sec.539.74k91.57k1959
Mr. Lawrence R. ZingaleChief Customer Officer and Gen. Mang. of EMEA714.84k237.44k1956
Amounts are as of December 31, 2017 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc. Exercised is the value of options exercised during the fiscal year. Currency in USD.


Sykes Enterprises, Incorporated, together with its subsidiaries, provides multichannel demand generation and global customer engagement services. Its customer care services include handling billing inquiries and claims, activating customer accounts, resolving complaints, cross-selling/up-selling, and prequalifying and warranty management, as well as providing health information and dispatching roadside assistance. The company's technical support services comprise support around complex networks, hardware and software, communications equipment, Internet access technology, and Internet portal usage. It also provides customer acquisition services, which focuses around digital marketing, demand generation, and in-bound sales conversion, as well as inbound and outbound up-selling its clients' products and services. It also provides technical staffing services to outsourced corporate help desk services; and fulfillment services, such as order and payment processing, inventory control, product delivery, and product returns handling. The company offers its services through phone, e-mail, social media, text messaging, chat, and digital self-service support. Sykes Enterprises, Incorporated provides its services to corporations, medium-sized businesses, and public institutions in the communications, financial services, technology, transportation and leisure, healthcare, retail, and other industries. It operates in the United States, Canada, Latin America, Australia, the Asia Pacific Rim, Europe, the Middle East, and Africa. Sykes Enterprises, Incorporated was founded in 1977 and is headquartered in Tampa, Florida.

Corporate Governance

Sykes Enterprises, Incorporated’s ISS Governance QualityScore as of March 1, 2019 is 4. The pillar scores are Audit: 2; Board: 4; Shareholder Rights: 5; Compensation: 4.

Corporate governance scores courtesy of Institutional Shareholder Services (ISS). Scores indicate decile rank relative to index or region. A decile score of 1 indicates lower governance risk, while a 10 indicates higher governance risk.