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As Sears Fails, Customer Service is Headed Down the Drain

Sears, once an iconic company, is in deep trouble. Company stores are closing throughout the United States, and one big reason is loss of customer support due to extremely poor service. Buyers have turned to the likes of Twitter and Facebook to share their Sears horror stories -- from having orders delivered completely broken to botched household installations. CEO of Belus Capital Advisors Brian Sozzi shares the fruits of his latest investigation into Sears.