Five9 Reports Second Quarter Revenue Growth of 18% to a Record $222.9 Million

28% Growth in LTM Enterprise Subscription Revenue

Q2 Record GAAP Operating Cash Flow of $21.9 Million

SAN RAMON, Calif., August 07, 2023--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), the intelligent CX Platform provider, today reported results for the second quarter ended June 30, 2023.

Second Quarter 2023 Financial Results

• Revenue for the second quarter of 2023 increased 18% to a record $222.9 million, compared to $189.4 million for the second quarter of 2022.

• GAAP gross margin was 53.2% for the second quarter of 2023, compared to 53.4% for the second quarter of 2022.

• Adjusted gross margin was 61.8% for the second quarter of 2023, compared to 60.7% for the second quarter of 2022.

• GAAP net loss for the second quarter of 2023 was $(21.7) million, or $(0.30) per basic share, and (9.8)% of revenue, compared to GAAP net loss of $(23.7) million, or $(0.34) per basic share, and (12.5)% of revenue, for the second quarter of 2022.

• Non-GAAP net income for the second quarter of 2023 was $37.4 million, or $0.52 per diluted share, and 16.8% of revenue, compared to non-GAAP net income of $24.3 million, or $0.34 per diluted share, and 12.8% of revenue, for the second quarter of 2022.

• Adjusted EBITDA for the second quarter of 2023 was $41.5 million, or 18.6% of revenue, compared to $33.1 million, or 17.5% of revenue, for the second quarter of 2022.

• GAAP operating cash flow for the second quarter of 2023 was $21.9 million, compared to GAAP operating cash flow of $(3.1) million for the second quarter of 2022.

"We are pleased to report strong second quarter results with revenue growing 18% year-over-year to a record $222.9 million. This growth continues to be driven by our Enterprise business where LTM subscription revenue grew 28% year-over-year. In the second quarter, we achieved another record for GAAP operating cash flow, as adjusted EBITDA margin reached 19%. We experienced a particularly strong quarter for new logo bookings, demonstrating our strong go-to-market execution. We have been a leader in AI and Automation and will continue to push this industry forward, as AI serves as a tailwind for our business and leads to TAM expansion. We remain strategically focused on enabling enterprises to reimagine their customer experience by providing our Intelligent CX Platform combined with our passionate experts."

- Mike Burkland, Chairman and CEO, Five9

Business Outlook

Five9 provides guidance based on current market conditions and expectations. Five9 emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with the ongoing macroeconomic conditions.

• For the full year 2023, Five9 expects to report:

  • Revenue in the range of $908.0 to $910.0 million.

  • GAAP net loss per share in the range of $(1.48) to $(1.37), assuming basic shares outstanding of approximately 72.2 million.

  • Non-GAAP net income per share in the range of $1.79 to $1.83, assuming diluted shares outstanding of approximately 73.3 million.

• For the third quarter of 2023, Five9 expects to report:

  • Revenue in the range of $223.5 to $224.5 million.

  • GAAP net loss per share in the range of $(0.40) to $(0.35), assuming basic shares outstanding of approximately 72.4 million.

  • Non-GAAP net income per share in the range of $0.42 to $0.44, assuming diluted shares outstanding of approximately 73.7 million.

With respect to Five9’s guidance as provided above, please refer to the "Reconciliation of GAAP Net Loss to Non-GAAP net income - Guidance" table for more details, including important assumptions upon which such guidance is based.

Conference Call Details

Five9 will discuss its second quarter 2023 results today, August 7, 2023, via Zoom webinar at 4:30 p.m. Eastern Time. To access the webinar, please register by clicking here. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our website, prior to the conference call.

A live webcast and a replay will be available on the Investor Relations section of the Company’s web-site at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization, stock-based compensation, exit costs related to the closure and relocation of our Russian operations, acquisition-related transaction and one-time integration costs, and refund for prior year overpayment of USF fees. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net loss: depreciation and amortization, stock-based compensation, interest expense, interest (income) and other, exit costs related to closure and relocation of our Russian operations, acquisition-related transaction costs and one-time integration costs, contingent consideration expense, refund for prior year overpayment of USF fees and provision for income taxes. We calculate non-GAAP operating income by adding back or removing the following items to or from GAAP loss from operations: stock-based compensation, intangibles amortization, exit costs related to the closure and relocation of our Russian operations, acquisition-related transaction and one-time integration costs, contingent consideration expense and refund for prior year overpayment of USF fees. We calculate non-GAAP net income by adding back or removing the following items to or from GAAP net loss: stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, exit costs related to the closure and relocation of our Russian operations, acquisition-related transaction costs and one-time integration costs, contingent consideration expense, refund for prior year overpayment of USF fees and tax provision associated with acquired companies. For the periods presented, these adjustments from GAAP net loss to non-GAAP net income do not include any presentation of the net tax effect of such adjustments given our significant net operating loss carryforwards. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth in this release.

Forward-Looking Statements

This news release contains certain forward-looking statements, including the statements in the quotes from our Chairman and Chief Executive Officer, including statements regarding Five9’s business strategies, market opportunity, and ability to capitalize on that opportunity, Five9's AI and automation initiatives, and the potential impact of these initiatives on Five9's business and total addressable market, and the third quarter and full year 2023 financial projections set forth under the caption "Business Outlook," that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) the impact of adverse economic conditions, including the impact of macroeconomic deterioration, including increased inflation, increased interest rates, supply chain disruptions, decreased economic output and fluctuations in currency rates, the impact of the Russia-Ukraine conflict, and other factors, that may continue to harm our business; (ii) if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed; (iii) if our existing clients terminate their subscriptions, reduce their subscriptions and related usage, or fail to grow subscriptions at the rate they have in the past or that we might expect, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (iv) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (v) we have established, and are continuing to increase, our network of technology solution brokers and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (vi) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, and may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (vii) our recent rapid growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (viii) our recent Chief Executive Officer transition could disrupt our operations, result in additional executive and personnel transitions and make it more difficult for us to hire and retain employees; (ix) failure to adequately retain and expand our sales force will impede our growth; (x) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (xi) further development of our AI solutions may not be successful and may result in reputational harm and our future operating results could be materially harmed; (xii) the AI technology and features incorporated into our solution include new and evolving technologies that may present both legal and business risks; (xiii) the use of AI by our workforce may present risks to our business; (xiv) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (xv) the markets in which we participate involve a high number of competitors that are continuing to increase, and if we do not compete effectively, our operating results could be harmed; (xvi) we continue to expand our international operations, which exposes us to significant macroeconomic and other risks; (xvii) security breaches and improper access to or disclosure of our data or our clients’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation and our business; (xviii) we may acquire other companies or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management’s attention, result in additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results; (xix) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xx) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xxi) we have a history of losses and we may be unable to achieve or sustain profitability; (xxii) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new cloud contact center solutions, which we refer to as our solution, in order to maintain and grow our business; (xxiii) our stock price has been volatile, may continue to be volatile and may decline, including due to factors beyond our control; (xxiv) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xxv) failure to comply with laws and regulations could harm our business and our reputation; (xxvi) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required, and other risks attendant to our convertible senior notes and increased debt levels; and (xxvii) the other risks detailed from time-to-time under the caption "Risk Factors" and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable, and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide. For more information, visit www.five9.com.

FIVE9, INC. CONDENSED CONSOLIDATED BALANCE SHEETS (In thousands) (Unaudited)
		June 30, 2023				December 31, 2022
ASSETS
Current assets:
Cash and cash equivalents		$	195,592			$	180,520
Marketable investments			464,244				433,743
Accounts receivable, net			88,461				87,494
Prepaid expenses and other current assets			38,476				29,711
Deferred contract acquisition costs, net			54,462				47,242
Total current assets			841,235				778,710
Property and equipment, net			98,879				101,221
Operating lease right-of-use assets			43,748				44,120
Finance lease right-of-use assets			2,167				—
Intangible assets, net			22,501				28,192
Goodwill			165,420				165,420
Marketable investments			85,110				885
Other assets			17,329				11,057
Deferred contract acquisition costs, net — less current portion			126,555				114,880
Total assets		$	1,402,944			$	1,244,485
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable		$	23,286			$	23,629
Accrued and other current liabilities			58,860				53,092
Operating lease liabilities			11,931				10,626
Finance lease liabilities			704				—
Accrued federal fees			3,384				2,471
Sales tax liabilities			2,547				2,973
Deferred revenue			57,539				57,816
Convertible senior notes			—				169
Total current liabilities			158,251				150,776
Convertible senior notes - less current portion			740,215				738,376
Sales tax liabilities — less current portion			912				899
Operating lease liabilities — less current portion			39,973				41,389
Finance lease liabilities — less current portion			1,463				—
Other long-term liabilities			3,331				3,080
Total liabilities			944,145				934,520
Stockholders’ equity:
Common stock			72				71
Additional paid-in capital			832,197				635,668
Accumulated other comprehensive loss			(1,397	)			(2,688	)
Accumulated deficit			(372,073	)			(323,086	)
Total stockholders’ equity			458,799				309,965
Total liabilities and stockholders’ equity		$	1,402,944			$	1,244,485

FIVE9, INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2023				June 30, 2022				June 30, 2023				June 30, 2022
Revenue		$	222,882			$	189,382			$	441,321			$	372,159
Cost of revenue			104,361				88,229				209,117				177,096
Gross profit			118,521				101,153				232,204				195,063
Operating expenses:
Research and development			39,210				34,992				77,318				70,816
Sales and marketing			74,077				64,098				150,391				128,709
General and administrative			30,477				23,824				58,735				48,138
Total operating expenses			143,764				122,914				286,444				247,663
Loss from operations			(25,243	)			(21,761	)			(54,240	)			(52,600	)
Other (expense) income, net:
Interest expense			(1,866	)			(1,857	)			(3,711	)			(3,727	)
Interest income and other			6,123				280				10,244				1,125
Total other income (expense), net			4,257				(1,577	)			6,533				(2,602	)
Loss before income taxes			(20,986	)			(23,338	)			(47,707	)			(55,202	)
Provision for income taxes			753				332				1,280				2,588
Net loss		$	(21,739	)		$	(23,670	)		$	(48,987	)		$	(57,790	)
Net loss per share:
Basic and diluted		$	(0.30	)		$	(0.34	)		$	(0.69	)		$	(0.83	)
Shares used in computing net loss per share:
Basic and diluted			71,627				69,748				71,444				69,363

FIVE9, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) (Unaudited)
		Six Months Ended
		June 30, 2023				June 30, 2022
Cash flows from operating activities:
Net loss		$	(48,987	)		$	(57,790	)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization			23,071				22,435
Amortization of operating lease right-of-use assets			5,838				4,942
Amortization of deferred contract acquisition costs			25,710				18,653
(Accretion of discount) amortization of premium on marketable investments			(4,315	)			1,114
Provision for credit losses			528				505
Stock-based compensation			104,110				84,179
Amortization of discount and issuance costs on convertible senior notes			1,839				1,852
Deferred taxes			250				2,054
Change in fair of value of contingent consideration			—				260
Payment of contingent consideration liability in excess of acquisition-date fair value			—				(5,900	)
Other			622				172
Changes in operating assets and liabilities:
Accounts receivable			(1,494	)			310
Prepaid expenses and other current assets			(8,764	)			(8,092	)
Deferred contract acquisition costs			(44,606	)			(42,854	)
Other assets			(5,344	)			(92	)
Accounts payable			2,316				4,487
Accrued and other current liabilities			3,966				(4,107	)
Accrued federal fees and sales tax liability			500				(2,677	)
Deferred revenue			(680	)			7,571
Other liabilities			704				(1,423	)
Net cash provided by operating activities			55,264				25,599
Cash flows from investing activities:
Purchases of marketable investments			(337,595	)			(151,712	)
Proceeds from sales of marketable investments			245				600
Proceeds from maturities of marketable investments			227,836				214,585
Purchases of property and equipment			(16,642	)			(34,474	)
Capitalization of software development costs			(3,565	)			(1,392	)
Cash paid for an equity investment in a privately-held company			—				(2,000	)
Net cash (used in) provided by investing activities			(129,721	)			25,607
Cash flows from financing activities:
Repayment of outstanding 2023 convertible senior notes at maturity			(169	)			—
Cash received from the settlement at maturity of the outstanding capped calls associated with the 2023 convertible senior notes			74,453				—
Repurchase of a portion of 2023 convertible senior notes, net of costs			—				(34,034	)
Proceeds from exercise of common stock options			6,981				3,005
Proceeds from sale of common stock under ESPP			9,444				8,338
Payment of contingent consideration liability up to acquisition-date fair value			—				(18,100	)
Net cash provided by (used in) financing activities			90,709				(40,791	)
Net (decrease) increase in cash and cash equivalents			16,252				10,415
Cash, cash equivalents and restricted cash:
Beginning of period			180,987				91,391
End of period		$	197,239			$	101,806

FIVE9, INC. RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT (In thousands, except percentages) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2023				June 30, 2022				June 30, 2023				June 30, 2022
GAAP gross profit		$	118,521			$	101,153			$	232,204			$	195,063
GAAP gross margin			53.2	%			53.4	%			52.6	%			52.4	%
Non-GAAP adjustments:
Depreciation			6,424				5,812				12,485				11,365
Intangibles amortization			2,845				2,935				5,691				5,882
Stock-based compensation			9,888				8,538				19,221				16,330
Exit costs related to closure and relocation of Russian operations			51				3				75				383
Acquisition-related and one-time integration costs			—				80				34				128
Refund for prior year overpayment of USF fees			—				(3,511	)			—				(3,511	)
Adjusted gross profit		$	137,729			$	115,010			$	269,710			$	225,640
Adjusted gross margin			61.8	%			60.7	%			61.1	%			60.6	... %

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA (In thousands, except percentages) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2023				June 30, 2022				June 30, 2023				June 30, 2022
GAAP net loss		$	(21,739	)		$	(23,670	)		$	(48,987	)		$	(57,790	)
Non-GAAP adjustments:
Depreciation and amortization			11,724				11,640				23,071				22,435
Stock-based compensation			53,367				44,786				104,110				84,179
Interest expense			1,866				1,857				3,711				3,727
Interest (income) and other			(6,123	)			(280	)			(10,244	)			(1,125	)
Exit costs related to closure and relocation of Russian operations (1)			815				214				1,411				3,441
Acquisition-related transaction and one-time integration costs			877				1,714				2,332				3,352
Contingent consideration expense			—				—				—				260
Refund for prior year overpayment of USF fees			—				(3,511	)			—				(3,511	)
Provision for income taxes			753				332				1,280				2,588
Adjusted EBITDA		$	41,540			$	33,082			$	76,684			$	57,556
Adjusted EBITDA as % of revenue			18.6	%			17.5	%			17.4	%			15.5	%
(1) Exit costs related to the closure and relocation of our Russian operations was $1.1 million and $1.8 million during the three and six months ended June 30, 2023. The $0.8 million and $1.4 million adjustments presented above were net of $0.3 million and $0.4 million included in "Interest (income) and other." Exit costs related to the closure and relocation of our Russian operations was $1.1 million and $3.9 million during the three and six months ended June 30, 2022. The $0.2 million and $3.4 million adjustments presented above were net of $0.7 million and $0.8 million included in "Depreciation and amortization" and $0.2 million and $(0.3) million included in "Interest (income) and other."

FIVE9, INC. RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING INCOME (In thousands) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2023				June 30, 2022				June 30, 2023				June 30, 2022
Loss from operations		$	(25,243	)		$	(21,761	)		$	(54,240	)		$	(52,600	)
Non-GAAP adjustments:
Stock-based compensation			53,367				44,786				104,110				84,179
Intangibles amortization			2,845				2,935				5,691				5,882
Exit costs related to closure and relocation of Russian operations			815				883				1,411				4,215
Acquisition-related transaction and one-time integration costs			877				1,714				2,332				3,352
Contingent consideration expense			—				—				—				260
Refund for prior year overpayment of USF fees			—				(3,511	)			—				(3,511	)
Non-GAAP operating income		$	32,661			$	25,046			$	59,304			$	41,777

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME (In thousands, except per share data) (Unaudited)
		Three Months Ended								Six Months Ended
		June 30, 2023				June 30, 2022				June 30, 2023				June 30, 2022
GAAP net loss		$	(21,739	)		$	(23,670	)		$	(48,987	)		$	(57,790	)
Non-GAAP adjustments:
Stock-based compensation			53,367				44,786				104,110				84,179
Intangibles amortization			2,845				2,935				5,691				5,882
Amortization of discount and issuance costs on convertible senior notes			931				922				1,839				1,852
Exit costs related to closure and relocation of Russian operations			1,110				1,125				1,851				3,874
Acquisition-related transaction and one-time integration costs			877				1,714				2,332				3,352
Contingent consideration expense			—				—				—				260
Refund for prior year overpayment of USF fees			—				(3,511	)			—				(3,511	)
Tax provision associated with acquired companies			—				—				—				1,830
Income tax expense effects (1)			—				—				—				—
Non-GAAP net income		$	37,391			$	24,301			$	66,836			$	39,928
GAAP net loss per share:
Basic and diluted		$	(0.30	)		$	(0.34	)		$	(0.69	)		$	(0.83	)
Non-GAAP net income per share:
Basic		$	0.52			$	0.35			$	0.94			$	0.58
Diluted		$	0.52			$	0.34			$	0.92			$	0.56
Shares used in computing GAAP net loss per share:
Basic and diluted			71,627				69,748				71,444				69,363
Shares used in computing non-GAAP net income per share:
Basic			71,627				69,748				71,444				69,363
Diluted			72,600				71,083				72,474				70,869

(1)		Non-GAAP adjustments do not have an impact on our federal income tax provision due to past non-GAAP losses, and state taxes are immaterial.

FIVE9, INC. SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION (In thousands) (Unaudited)
		Three Months Ended
		June 30, 2023									June 30, 2022
		Stock-Based Compensation			Depreciation			Intangibles Amortization			Stock-Based Compensation			Depreciation			Intangibles Amortization
Cost of revenue		$	9,888		$	6,424		$	2,845		$	8,538		$	5,812		$	2,935
Research and development			13,013			868			—			11,818			804			—
Sales and marketing			17,391			1			—			14,963			1			—
General and administrative			13,075			1,586			—			9,467			2,088			—
Total		$	53,367		$	8,879		$	2,845		$	44,786		$	8,705		$	2,935
		Six Months Ended
		June 30, 2023									June 30, 2022
		Stock-Based Compensation			Depreciation			Intangibles Amortization			Stock-Based Compensation			Depreciation			Intangibles Amortization
Cost of revenue		$	19,221		$	12,485		$	5,691		$	16,330		$	11,365		$	5,882
Research and development			25,395			1,740			—			21,963			1,629			—
Sales and marketing			34,436			2			—			28,387			2			—
General and administrative			25,058			3,153			—			17,499			3,557			—
Total		$	104,110		$	17,380		$	5,691		$	84,179		$	16,553		$	5,882

FIVE9, INC. RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE(1) (In thousands, except per share data) (Unaudited)
		Three Months Ending								Year Ending
		September 30, 2023								December 31, 2023
		Low				High				Low				High
GAAP net loss		$	(29,086	)		$	(25,512	)		$	(107,060	)		$	(99,128	)
Non-GAAP adjustments:
Stock-based compensation(2)			55,016				53,016				210,914				206,914
Intangibles amortization			2,884				2,884				11,459				11,459
Amortization of discount and issuance costs on convertible senior notes			954				954				4,189				4,189
Exit costs related to closure and relocation of Russian operations			600				600				3,051				3,051
Acquisition-related transaction and one-time integration costs(3)			585				485				8,367				7,367
Income tax expense effects(4)			—				—				—				—
Non-GAAP net income		$	30,953			$	32,427			$	130,920			$	133,852
GAAP net loss per share, basic and diluted		$	(0.40	)		$	(0.35	)		$	(1.48	)		$	(1.37	)
Non-GAAP net income per share:
Basic		$	0.43			$	0.45			$	1.81			$	1.85
Diluted		$	0.42			$	0.44			$	1.79			$	1.83
Shares used in computing GAAP net loss per share and non-GAAP net income per share:
Basic			72,400				72,400				72,200				72,200
Diluted			73,700				73,700				73,300				73,300

(1)		Represents guidance discussed on August 7, 2023. Reader shall not construe presentation of this information after August 7, 2023 as an update or reaffirmation of such guidance.
(2)		Stock-based compensation expenses are based on a range of probable significance, assuming market price for our common stock that is approximately consistent with current levels.
(3)		Acquisition-related transaction and one-time integration costs are based on a range of probable significance for pending acquisition.
(4)		Non-GAAP adjustments do not have an impact on our federal income tax provision due to past non-GAAP losses, and state taxes are immaterial.

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Contacts

Investor Relations Contacts:

Five9, Inc.
Barry Zwarenstein
Chief Financial Officer
925-201-2000 ext. 5959
IR@five9.com

The Blueshirt Group for Five9, Inc.
Lisa Laukkanen
415-217-4967
Lisa@blueshirtgroup.com