Oscar Health, Inc. (NYSE:OSCR) Q1 2023 Earnings Call Transcript
Oscar Health, Inc. (NYSE:OSCR) Q1 2023 Earnings Call Transcript May 9, 2023
Operator: Good afternoon. My name is Lisa, and I will be your conference operator today. At this time, I would like to welcome everyone to Oscar Health 2023 First Quarter Earnings Conference Call. . I would now like to turn the conference over to Ms. Cornelia Miller, Vice President of Corporate Development and Investor Relations. Please go ahead.
Cornelia Miller: Thank you, and good evening, everyone. Thank you for joining us for our first quarter 2023 earnings call where we'll discuss our momentum early in the year, and execution around our path to profitability. Mark Bertolini, Oscar's Chief Executive Officer, and Sid Sankaran, Oscar's Chief Financial Officer will host this evening's call, and they're joined by Mario Schlosser, Oscar's Chief President of Technology. This call can also be accessed through our Investor Relations website at ir.hioscar.com. Full details of our results and additional management commentary are available in our earnings release, which can be found on our Investor Relations website. Any remarks that Oscar makes about the future constitute forward looking statements within the meaning of Safe Harbor provisions under the Private Securities Litigation Reform Act of 1995.
Actual results may differ materially from those indicated by those forward looking statements as a result of various important factors including those discussed in our annual report on Form 10-K for the annual or period ended December 31, 2022 filed with the SEC. And our other filings with the SEC, including our quarterly report on Form 10 Q for the quarterly period ended March 31, 2023 to be filed with the SEC. Such forward looking statements are based on current expectations as of today. Oscar anticipates that subsequent events and developments may cause estimates to change. While the company may elect to update these forward looking statements at some point in the future, we specifically disclaim any obligation to do so. The call will also refer to certain non-GAAP measures.
A reconciliation of these measures to the most directly comparable GAAP measures can be found in the first quarter 2023 press release, which is available on the company's IR website. With that, I would like to turn the call over to our CEO, Mark Bertolini.
Mark T. Bertolini: Thank you, Cornelia. Good evening, everyone. I would like to start by restating our company's mission and why I joined Oscar. I have spent my career advocating for increased consumerism, more digitization and virtualization and higher levels of value based care within the healthcare industry. I believe that Oscar is not only uniquely positioned to leverage these industry trends, but is the single platform that can drive this change. Between our innovative technology stack and our high MPS, the company has the right collection of assets to be a disruptor for years to come. We have the ability to move faster than our competitors given our size, culture and modern infrastructure. I see a clear right to win for our company.
I have spent my first five weeks at Oscar doing deep dives across the business and getting to know the people and to understand the culture. The energy and morale of the company is very high and the team is excited to deliver. My high level priorities for the business remain one, achieve insurance company profitability in 2023. It is still early in the year, but I believe we are executing well against that goal as you will hear today. Two, target total company adjusted EBITDA profitability for 2024. To achieve total company profitability, we will need to continue to improve the performance and profitability in our insurance business and manage the whole co spend in line with our profitability targets. Three, continue to enhance the value of our technology through the +Oscar business and bring more of our capabilities to market.
Based on my current view, all three of the priorities I just shared are not only within reach, but we are well on our way to achieving them. As it relates to profitability, we have a lot of positive activities already in flight and have identified even more opportunities. I'll touch on this in greater detail in a moment. Turning to the numbers. As you saw from our results this quarter, the fundamentals of the business are sound and we are executing against our plan and profitability targets. We continue to serve more than 1 million members in Q1, and our industry leading NPS increased to 50. Our medical loss ratio improved more than 100 basis points year-over-year to 76% and utilization was in line with our plan. Our insurance company achieved profitability in the first quarter with a combined ratio of 95% an improvement of 230 basis points year-over-year.
Importantly, our total company adjusted EBITDA of $51 million reflects overall profitability for the quarter. While this is a function of seasonality, we expect that our adjusted EBITDA results will trend downwards over the course of the year, it is still an important milestone for us. Next year, we are targeting for this metric to be profitable for the full calendar year. Sid will provide a more detailed review of our results in a few moments. Oscar is in a very different place than we were a year ago. A year ago, we were focused on absorbing our increased scale and ensuring that our operations could handle a sizable increase in growth. Today, we are focused on advancing the capabilities and technology to best serve our members and have been able to shift our attention to implementing a series of initiatives aimed at improving the efficiency of our operations.
The results of the quarter show progress, but I still see more opportunities to accelerate. Regarding insurance company profitability, I see the biggest levers falling into core buckets that management previously laid out. One, addressing our total cost of care, two, focusing on the administrative efficiency and three, improving sculpting. The combination of these three objectives coupled with our opportunities to enhance the value of our technology position us well to achieve our goals. Starting with the total cost of care. We're seeing strong performance across several areas including payment integrity, network optimization and savings from vendor contracts. However, I see pockets of opportunities for improved financial performance in areas where we are underperforming against our potential.
Specifically, there are many traditional scale processes for payers where I see opportunities to drive the bottom line. As an example, increased scale has driven material pharmacy and improvements in our processes with our PBM partner. While we've had great progress to-date, I view these activities as merely the starting point to help reduce total cost of care over time. Moving to administrative cost efficiency. We have solidified the majority of our efficiency efforts at this point in the year. For example, we successfully executed our distribution optimization efforts during open enrollment and expect these savings to continue throughout the year. We're also achieving scale benefits in our cost structure. As another example, we recently negotiated a new multi-year agreement with a large risk adjustment vendor, allowing us to realize significant savings going forward.
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Our technology is also having an impact on our efficiency. Recently, we rolled out a series of interactive automation features that provide instant answers to members for common questions. This technology has reduced inbound volume by 5% to 10% across customer service channels while retaining consistent satisfaction ratings. Finally, portfolio sculpting remains a key tool to help us improve profitability as we exit underperforming markets. The company has been disciplined in managing its portfolio and improving the sustainability of our margins over time. We're announcing today that we have decided to pause our participation in the California individual market for planned year 2024 as the plan has not met our internal targets. We intend to reshape our strategy and product offerings in preparation to reenter the market in the future.
Turning now to +Oscar. As you can see in our solid first quarter results, our technology is clearly having a positive impact on the business. While we are focused on profitability for the insurance company, we are continuing to build and develop campaign builder which is +Oscar's engagement and automation tool. I'm happy to report that we are officially live with our first campaign builder client that we announced last year. Since launch, our client has seen an approximately 60% engagement rate with English speakers and a 65% engagement rate with Spanish speakers, which shows the power of provider led communication. We're also excited about signing another campaign builder customer, a large value based primary care group that serves hundreds of thousands of patients across commercial, Medicare Advantage and Medicaid segments.
We will partner with this group to drive primary care utilization to owned and affiliated PCPs, close process caps and streamline operations. Campaign builder is just one example of the technology tools that we expect to bring to market over the next several years. Given the market context, I also want to share some thoughts on AI. We believe that our proprietary technology stack is a sizable benefit for deploying large language models with great impact. In our many pilots and tests, large language models are good at explaining in natural language how a claim got paid. But only if the claim system produces coherent structured output. Large language models are good at extracting which specialty a member is looking for, but only if the system has been provider data.
Large language models are good at translating provider contracts into a system configuration file but only if your claim system is easily configurable. We are unique in having built a proprietary tech stack, including a modern data lake that will enable us to use large language models across every aspect of healthcare. We believe this can become a competitive advantage for us and our +Oscar offering. As we look to the future, we continue to see many tailwinds for the ACA, specifically, growth due to the resumption of Medicaid redeterminations, the proposed new role to expand marketplace coverage to DACA recipients and the continued shift of employers in the market through individual coverage HRAs. Oscar should benefit from the marketplace growth with our individual industry leading NPS and consumer engagement.
While the ACA is the most individualized market in insurance, I believe our innovative products and technology are highly applicable to other individualized markets as well. That occurred manages the space I know well. Based on my experience, I see opportunities to form interesting partnerships with likeminded provider groups to participate in this space. With that, I'd like to turn it over to Sid to provide additional insight on our first quarter results.
Sid Sankaran: Thanks, Mark, and good evening, everyone. Our first quarter results show solid fundamentals across the business and that we're executing well against our plan. We ended the quarter with approximately one million members, which was consistent with our pricing strategy for a large lease stable book. As we previously mentioned, our pricing and portfolio strategy is focused on shifting our membership mix towards the average ACA population. This year, we have a higher proportion of renewing members than we've ever seen historically. We also have a more subsidized membership with a very modest shift from silver to bronze. Similar to trends we saw last year, we expect this updated mix will result in a higher morbidity population and therefore a lower risk transfer as a% of premiums.
We are pleased with this progress, and I'll discuss the impact from this mix shift in greater detail in a few moments. As expected, our direct and assumed premiums grew modestly to $1.7 billion driven by our high single digit rate increase on average across the book. Our premiums before ceded reinsurance grew 8% year-over-year to $1.4 billion driven by the same factor as well as a lower projected risk transfer. Turning to medical costs, our medical loss ratio improved more than 100 basis points year-over-year to 76.3% driven by our disciplined pricing actions and total cost of care initiatives. Overall claims trends have been in line to slightly favorable with our expectations at this point of the year, accounting for the mix of our 2023 population.
Within specific categories, we're seeing year-on-year decreases in inpatient and professional utilization while outpatient is trending very modestly above last year. Partially offsetting this is a spike in pharmacy claims but note it's early in the year. Given the morbidity of the population and our expected risk scores, as we stated, we expect less risk transfer this year. This will have an impact on the numerator denominator of our , but not the overall underwriting dollars. With regards to seasonality, we expect the MLR will rise throughout the year, albeit less steeply given the risk transfer dynamics. Moving to administrative costs, our insurance company administrative expense ratio improved 120 basis points year-on-year to 18.6%, driven by the admin efficiency initiatives we've already successfully executed against, including distribution optimization and vendor savings.
We see Q1 as the highest quarter for our admin expense ratio this year. Our combined ratio of 94.9% in the quarter improved by 230 basis points year-over-year and reflected insurance company profitability for the quarter. Based on our results today, we believe we are on track to achieve our full-year insurance company adjusted EBITDA target of $20 million to $120 million. Our adjusted administrative expense ratio of 21.7% improved more than 200 basis points year-over-year due to the same factors that improved our insurance company expense ratio as well as meaningfully higher net investment income. I'm very pleased to report we achieved total company profitability in the first quarter with adjusted EBITDA profitability of $51 million an improvement of $88 million year-over-year and above our expectations.
The key factors that drove the year-over-year improvement include the better operating performance of insurance co, reduced quota share reinsurance fees, and increased investment income from higher interest rates. We expect Q1 represents peak for adjusted EBITDA profitability this year given our medical and administrative expense seasonality. Shifting to the balance sheet, we had $3.6 billion of cash and investments at the end of the quarter. Including $260 million of cash and investments at the parent. As a reminder, the first quarter includes one-time items in parent cash such as bonuses that will not recur throughout the year. We also expect cash back to the parent from tax sharing payments that we expect to occur in the second half of 2023.
Our subsidiaries had approximately $765 million of capital and surplus including $230 million of excess capital. That excess capital positions us well to fund future growth and allows us additional opportunities to optimize our capital position over time. Based on the first quarter results, we are reaffirming all of our full year guidance metrics, including our MLR range of 82% to 84% and our adjusted EBITDA loss range of $75 million to $175 million. In closing, we are encouraged by our performance in the first quarter and remain confident in our ability to achieve insurance company profitability this year. We believe that sets us up well to execute against our plan for total company profitability next year and for further margin expansion in the years to come.
We're excited to be the leading player in the ACA market, which has strong growth tailwinds and we expect to expand our TAM with additional service areas next year. The combination of our disciplined pricing along with strong customer satisfaction and brand equates to value creation for Oscar in the years ahead. With that, let me turn the call over to Mark for final comments.
Mark T. Bertolini: Thank you, Sid. I want to thank the Oscar employees for welcoming me and for the important work they do in serving our members. A mission like ours requires a special group of people motivated by driving real world impact. Last month, we published our inaugural ESG report where we shared the progress we've been making towards advancing health equity. We're proud of the strategies and initiatives we've developed and continue to iterate to build a more sustainable and equitable future within our organization and our communities. In summary, we believe that we are off to a good start in 2023. The company is operating from a position of strength with profitability on the horizon and confident that we have the right road map in place to execute against our goals and the right mix of tools and experience to win in the market. I'm excited for the journey ahead and optimistic about our future. With that, let's turn it over to the operator for Q&A.
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