Q3 2023 Big Lots Inc Earnings Call

Participants

Alvin Concepcion; VP, IR; Big Lots Inc

Bruce Thorn; President & CEO; Big Lots Inc

Jonathan Ramsden; Executive Vice President, Chief Financial Officer, Chief Administrative Officer; Big Lots Inc

Joe Feldman; Analyst; Telsey Advisory Group LLC

Kate McShane; Analyst; Goldman Sachs Group, Inc.

Peter Keith; Analyst; Piper Sandler & Co.

Brad Thomas; Analyst; KeyBanc Capital Markets Inc.

Krisztina Katai; Analyst; Deutsche Bank AG

Presentation

Alvin Concepcion

Good morning. This is Alvin Concepcion, Vice President of Investor Relations at Big Lots. Welcome to the Big Lots Third Quarter Conference Call. Currently, all lines are in a listen-only mode. If you require operator assistance, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. On the call with me today are Bruce Thorn, President and Chief Executive Officer, and Jonathan Ramsden, Executive Vice President, Chief Financial and Administrative Officer.
Before starting today's call, we would like to remind you that any forward-looking statements made on the call involve risk and uncertainties that are subject to the company's Safe Harbor provisions as stated in the Company's press release and SEC filings, and that actual results can differ materially from those described in the forward-looking statements.
We'd also like to point out that commentary today is focused on adjusted non-GAAP results. Reconciliations of GAAP to non-GAAP adjusted results are available in today's press release. The third quarter earnings release presentation and financial information are available at Big Lots.com/corporate/investors. A question and answer session will follow the prepared remarks. I will now turn the call over to Bruce.

Bruce Thorn

Good morning, everyone, and thank you for joining us. Q3 remained a very challenging environment, the one in which we were able to deliver on or exceed our beginning of quarter guidance on all key metrics, we posted a sequential improvement in comp sales, significant year-over-year improvement in gross margin rate and adjusted SG&A well below last year, despite absorbing additional expense related to the recent sale leaseback. We believe these improvements are being driven by the five key actions that underlie our strategy. As a reminder, these are to own bargains to communicate unmistakable value to increase store relevance to win with omnichannel and to drive productivity. As these actions continue to gain momentum, we expect an adjusted Q4 operating result ahead of last year, marking the first quarter of year-over-year improvement in nearly three years, and we expect quarterly year-over-year improvements to continue through 2024.
Progress on the five key actions, lower freight costs and a reduced level of markdowns supported by an appropriate inventory position drove the improvement in the third quarter. These factors will continue to be the primary drivers for sequential improvement in the fourth quarter to support our ongoing turnaround. Our efforts to aggressively manage costs, inventory and capital expenditures as well as monetize owned assets, have enabled us to significantly strengthen our balance sheet. We are on track to achieve over $100 million of SG&A cost savings goals for the year prior to Project SpringBoard savings. Project SpringBoard is off to a strong start and on track to deliver $200 million of bottom line opportunities, most of which we expect to realize in 2024.
Our net liquidity at the end of the third quarter was a solid $258 million despite the normal seasonal working capital build ahead of the holiday season.
I'd like now to circle back to highlight some of the recent progress we've made on the five key actions, which will continue to drive momentum in our business as it relates to owning bargains The third quarter marks an important milestone on our journey to provide incredible value, our mix of bargains, which are close-out items, opportunistic buys and other source products where we have a significant comparable price advantage was nearly 50% of sales in Q3, well exceeding our goal of over one-third by the end of the year. We achieved this by procuring products from over-inventoried in distressed retailers and vendors and through new factory direct sourcing partners domestically and overseas. That said, our path to offer more compelling bargains across a broad range of categories is by no means complete. Our next phase is to offer more extreme bargains, whereas a typical bargain would be at a price that's significantly below most retailers prices and extreme bargain would be priced significantly below price leading retailers to help us accelerate our progress on owning bargains.
Earlier today, we announced the creation of a new role, Senior Vice President of extreme value sourcing to help lead our growing team of close-out buyers, and this leader will report directly to me. Pathmark's is a highly seasoned closeout merchant who will rejoin us next week after having spent time with our company earlier in his career, Seth brings almost 30 years of experience in off-price and closeout sourcing and was with Big Lots when we were the clear market leader in broadline closeout retailer. He returns to Big Lots with a wealth of strategic sourcing experience, deep industry relationships and merchandising background and extreme bargains as it relates to communicating unmistakable value. Our recent marketing efforts continue to bear fruit. Customers are increasingly recognizing the value of the bargains we are delivering every day while also responding well to our promotions in early October, we launched a Black Friday is every Friday series of events with up to 50% of deals through December 22. This is one example of how we are using extreme bargains events to engage customers, drive traffic and create a positive halo around price perception. And we have accelerated our efforts to showcase value in our stores by emphasizing comparable value for our bargain offers, as well as increasing the penetration of bargains in our endcap and the drive aisle. As a result, we saw further increase in our net customer value perception scores. We rolled out new promotional tools and processes in June, which is helping us eliminate nonproductive promotions and target our promotional spend where we will see the greatest return and we expect to continue to accelerate this progress into 2024. We're also getting better at refining our messages to our key customer segments to improve the effectiveness of marketing such as furniture and mattress focused campaigns that promote Comvalue price points delivered to homes segment customers. We continue to focus on increasing store relevance. We are continuing to flex our assortment to capture customer demand. These efforts have shown encouraging results. Flexing our assortment encompasses increasing inventory in top-performing categories in stores as well as taking inventory out of bottom performing categories in stores creating whitespace opportunities such as in pet to grow frequency and optimizing our space with more productive SKUs, particularly in food and consumables. It also means introducing more newness and trend right product in our assortment, such as the rollout of our new Broyhill collections, additional modern furniture styles, many of our stores, accent furniture and expansion of the core, which began in the last year. New products as a share of total SKUs are up year over year. And while it's still early, overall, we are seeing a sales and gross margin uplift from new items similar to the flexing of our assortment in areas such as consumables, where we've seen success. We're also experimenting with new store formats, showcasing expanded selections of trendy, stylish and quality home decor and furniture with amazing comparable values. The intent is to provide us with learnings that can be applied to our broader store base. Improvement in store execution is also critical to increasing our relevance to help us on that journey. We are thrilled that Kristin Cox will join the leadership team next week as our Senior Vice President, Chief Stores Officer, Kristen has significant experience at running highly productive. Off-price stores were flexible, branding and assortment at the store level is critical. Most recently she was the Senior Vice President at Burlington Stores and before that at Macy's. So we're excited about our ability to drive the continuing evolution of our store base to better showcase our assortment, value offerings and messaging. And we have been improving the customer experience to help us win with omnichannel. We continue to focus our omnichannel efforts on leveraging our store base and improving our customers' experience across our digital platforms. For example, our new landing page launched in August showcases clear value messaging, easier navigation and an elevated design that she is responding to. We've added comp values to the site to better communicate the value the Big Lots provides every day. We also added a bias landing page which are closeouts that feature some of our best bargains that are often available only in stores. That said, we have more work to do to enhance our platform with special attention to our big ticket Furniture and Seasonal Products as it comes to Big Lots.com to research. First, we're excited with our progress and even more excited with the opportunity we have to positively influence her home shopping journey. We've also upgraded capabilities through our new order management system. This system provides a single view of inventory availability, which in turn improves product availability and promise states for our customers. We recently went live with the next phase of the rollout, which is to intelligently route and allocate orders to minimize split shipments to customers enhancing their experience while also reducing shipping costs. We're also focused on extending our brand into new and untapped spaces to engage new customers just in time for the holiday season, we're making it easier to take advantage of the bargains we're known for by adding two briefs to our suite of marketplace. This partnership will allow us to engage new and younger customers with our brand and bolster our marketplace. Sales growth already up nearly 75% year to date through Q3. These four key actions will be important traffic drivers in the future. The last key action is to drive productivity through structural cost reductions, inventory turns and CapEx efficiencies. As I mentioned, we're well on track with these efforts, and Jonathan will speak more about what we are doing to drive productivity in a few minutes.
So to sum, it up, we are confident that the five key actions will translate into continued sequential improvement and financial performance in the near to medium term.
I will now make a few more comments about Q3, which, as I noted a moment ago, was in line or ahead of our guidance in all key metrics. Comp sales were down 13.2% in line with our guidance of down low 10s trends improved sequentially relative to the second quarter, driven primarily by an improvement in seasonal sales. That said, we're clearly not happy that comps were negative customers continue to be cautious on high ticket purchases such as furniture and traffic-driving categories such as food and consumables, were impacted by fierce competition in the space where there is less product differentiation, a point where I will come back to in a moment. First, margins were up by 240 basis points versus last year despite the sales decline, which was above our guidance of up 200 basis points year over year. Improvement was due to a significant benefit from lower freight costs and reduced markdown activity.
Looking at specific category performance in the quarter. Seasonal comps declined 15% in Q3 as a result of comping high promotions from last year due to an oversized seasonal buy. That said, the rate improved relative to Q2, aided by solid sales of Halloween and Christmas items. Sequentially, improved sell-through rate combined with a material reduction in promotional activity versus last year in seasonal, gave a major boost to our overall gross margin rate and Christmas items, new products and expansion of lower-priced outdoor home decor and glitzy styles performed well and benefited from being featured as an extreme bargain on one of our Black Friday is every Friday events in Q4. We are continuing to see strong sell-through and Christmas items on a significantly lower base than last year. Our furniture Soft Home and Hard Home categories were each down double digits, with furniture slightly better sequentially relative to Q2 on a year-over-year basis. In furniture, we have seen significant improvement in comps in Q4 to date, which is a very encouraging sign for our overall business improvement is a result of better in-stocks and newness in Broyhill items as well as clearing through United Furniture mitigation products, which were less optimal as we scramble to procure assortments to fill the void and were not able to feature complete sets or pieces we would have wanted as a reminder, we are just starting to lap the abrupt closure of United Furniture previously, our largest furniture vendor, which created significant headwinds for us beginning in Q4 last year, improvement in furniture is also providing a positive halo effect on soft home sales. Also, our new assortments in areas such as access to core and modern styles, started to rollout in the third quarter, and we expect sales momentum to continue to build as we lean into newness and value offerings in food and consumables, we were not aggressive enough with offering bargains in these highly competitive categories. So we are focused on accelerating the penetration of IQstream bargains, particularly in the food category. This will be one of the areas of focus for SAP as it begins to accelerate our close-out along with our ongoing efforts to optimize and reset our consumable assortment. We're already seeing an improvement in these categories, which we expect to gain momentum in Q4.
In regards to Q3, although the overall sales performance was not where we would like it to be, we saw benefit from flexing food assortments up in high demand areas as well as an optimized and reset consumables assortment, particularly in Personal Care categories such as hygiene and haircare. That was again a standout performer with positive comp growth aided by the expansion of our assortment in the fall.
Before I pass it over to Jonathan, I'd like to take a moment to thank our over 30,000 associates or as I like to call them value creators for all of their hard work and efforts. Despite the challenges we continue to navigate, I know we can count on them all to bring their big every day I'd also like to welcome our new value creators, Seth marks and Kristin Cox to the team. I will now pass it over to Jonathan and I will return in a few moments to make some closing comments before taking your questions.

Jonathan Ramsden

Good morning, everyone, and I would like to echo Bruce's thanks to the entire team here at Big Lots for their outstanding efforts as we continue through our turnaround. As Bruce noted, we are encouraged by the progress we have made to stabilize and turn our business and look forward to deliver an adjusted Q4 operating result ahead of last year for the first time in almost three years. We are confident that the five key actions and the excellent progress we are making on Project SpringBoard will continue this forward momentum in 2024.
I will now provide some more detail on our Q3 results, which I will discuss on an adjusted basis. Excluding distribution center closure costs, impairment charges, gains on the sale of real estate and related expenses and fees related to Project SpringBoard.
The third quarter summary can be found on page 9 of our quarterly results presentation. Going into the quarter, we expected continued weakness in the sales environment due to inflation and weak overall demand for discretionary items. However, trends improved sequentially relative to the second quarter, driven by easier prior-year comparisons and improvements in our seasonal business, particularly Halloween and Christmas items, as well as effective promotional events. As a result, our inventories are at an appropriate level down similar to sales and leaving us well positioned coming into Q4.
Q3 net sales were $1.03 billion, a 14.7% decrease compared to $1.2 billion a year ago. The decline versus 2022 was driven by a comparable sales decrease of 13.2%, which was in line with our guidance range our third quarter adjusted net loss was $127.9 million, resulting in an adjusted diluted loss per share for the quarter of $4.38. The gross margin rate for the quarter was 36.4%, up 240 basis points to last year and above our guidance. The improvement versus last year was driven primarily by lower freight costs and a reduced level of markdowns, particularly in seasonal items.
Turning to adjusted SG&A, total expenses for the quarter, including depreciation were $487.7 million, down 6% versus $518.5 million last year and better than our guidance of down low single digits. SG&A included rent of approximately $6 million resulting from our recent sale leaseback, which also had the effect of reducing depreciation expense by around $750,000. Our strong performance on SG&A was driven across multiple line items and included some initial benefits from Project Springboard.
Adjusted operating margin for the quarter was negative 11.1%. Interest expense for the quarter was $13.6 million, up from $6.3 million in the third quarter last year due to higher average amounts drawn on our credit facility and higher interest rates year over year. Adjusted income tax for the quarter was $0.5 million. Recall that last quarter we recorded a valuation allowance against deferred tax assets resulting from the company being in a three-year cumulative loss position at the end of the quarter. As a result, this quarter and going forward, we are not able to record a tax benefit related to loss carry forwards until we are in a three-year cumulative income position. As a result, we expect the tax rate to be in the near zero range in Q4 as well.
Total ending inventory at cost was down 12.5% last year and $1.18 billion. This was driven by both lower on-hand units and average unit cost and also lower in-transit inventory. During the third quarter, we opened eight new stores and closed two stores. The openings were all projects we committed to some time back.
We ended Q3 with 1,428 stores and total selling square footage of 33 million. Capital expenditures for the quarter were $15 million compared to $38 million last year. Depreciation expense in the quarter was $33.1 million, down $4 million for the same period last year.
We ended the quarter with $46.6 million of cash and cash equivalents and $533 million of long-term debt. At the end of Q3 2022, we had $62.1 million of cash and cash equivalents and long-term debt of $459.9 million. Our debt position at the end of Q3 reflects the impact of the completion of the sale leaseback on our California DC and 23 owned stores.
Turning to the outlook, we continue to expect sales comps to improve sequentially in the fourth quarter into the down high single digit range as our key merchandising and marketing actions continue to gain traction and as we lap easier comparisons. The 53rd week is expected to contribute approximately 400 basis points of sales benefit compared to the fourth quarter of 2022. This benefit will be partially offset by a net decrease in store count, which will have an unfavorable impact of approximately 300 basis points on sales.
With regard to gross margin, we continue to expect our fourth quarter gross margin rate to improve and to be around 38% driven by reduced markdown activity, lower freight costs, and cost reduction and productivity initiatives. For Q4, we expect SG&A dollars to be down low single digits versus 2022. This includes approximately $8 million of rent expense related to the sale leaseback, which will be partially offset by lower depreciation depreciation of around $1.1 million. We expect interest expense to be approximately $8 million in Q4, slightly ahead of last year.
With regard to CapEx, we continue to expect around $75 million for the year. We have opened 15 stores in 2023, including three in the fourth quarter to date and expect 48 closures with the closures heavily concentrated in this quarter. We currently expect for store openings in 2024, three of which were projects originally slated for 2023 to which we were already committed and one due to a relocation of a store where we are losing our lease in general on a new store commitments remain on hold until our business situation improves.
We expect full year depreciation of around $140 million including approximately $36 million in Q4. We expect a share count of approximately 29.3 million for Q4. We expect Q4 total inventory to be down mid teens, representing a very favorable spread to sales as we continue our aggressive approach to managing inventory levels. Again, all of our commentary on Q4 excludes the potential impact of impairment charges and other items, including distribution center closure costs, gains on the sale of real estate and related expenses and consulting fees related to Project Springboard. We expect the 53rd week will benefit our Q4 sales by approximately $65 million and EPS by a few cents.
I'd now like to turn to spend a few moments to provide more details on our cost reduction and productivity efforts. We have now secured over $100 million of structural SG&A savings in 2023 prior to the initial benefits from from Project SpringBoard. Overall, we are progressing in line with plan on Project Springboard, which we expect to drive 2$00 million or more of bottom line benefits across SG&A and gross margin, approximately 40% of the Project SpringBoard benefits are expected to come from cost of goods sold 40% from other gross margin, driving activities such as inventory optimization, pricing and promotions, and 20% from SG&A savings in store and field operations, supply chain and general office. We expect a high proportion of this broad Project SpringBoard benefits we realized in 2024.
Turning to liquidity, we ended the quarter with $258 million of net liquidity despite the seasonal use of cash in Q3 as we build inventories ahead of the holiday season, we are comfortable with our position coming into the fourth quarter and expect to generate substantial free cash flow in the quarter.
With regard to working capital, we are working towards a step change in how we manage inventory turns targeting an improvement of 15% to 20% over the next year and more over time, a few items to cover as it relates to our sale leaseback transaction. The transaction completed in the third quarter encompassed our Apple Valley, California distribution center and 23 owned store locations, generating proceeds of $306 million.
We used $101 million of the proceeds to fully pay down the synthetic lease on the Apple Valley distribution center, and a further $4 million to pay closing expenses and taxes. The balance of the proceeds provided us with additional liquidity to support our ongoing operations. We will continue to evaluate other asset monetization opportunities, including six remaining owned store locations our Columbus headquarters building and other assets, which combined we believe would have a monetizable value over $100 million. We will disclose more details on the accounting for the sale leaseback in our upcoming 10 Q filing. For book purposes, we will need to straight-line the rent and make other adjustments, which will create an initial annual incremental net rent expense for approximately $33 million, which will be partially offset by an initial annual reduction of approximately $4 million in depreciation expense and approximately $21 million in lower interest expense at current rates resulting from debt paydown. I will also note that through Q1 of this year, we were incurring rent expense on a synthetic lease on the Apple Valley distribution center. Since the synthetic lease rent expense was $6.3 million for the 2022 fiscal year, including $2.3 million in Q4 of 2022 and $2.3 million in Q1 2023, from which points in load synthetic lease payments were reclassified as interest expense until the essence and the synthetic lease was fully paid down on completion of the sale lease back in August. As a result, not all of the sale lease back rent is incremental.
Turning back to overall outlook, we will believe we are in a strong position to return the Company to growth and profitability as we continue to execute on our five key actions, we have made significant progress in lowering our costs, managing capital and bolstering our balance sheet. As a result, we remain confident we can weather a continued period of macro-driven driven challenges until then as our turnaround continues to gain traction. I will now turn the call back over to Bruce.

Bruce Thorn

Thank you, Jonathan. So to sum it up, our trajectory continues to improve and we delivered in the face of the challenging consumer environment, it's becoming more evident that the key drivers of our improvement are the five key actions which will enable us to return to growth and profitability over time. In the meantime, we are well-positioned to weather prolonged macroeconomic challenges due to our aggressive actions to strengthen our balance sheet.
I'll now turn the call back over to the moderator so that we can begin to address your questions. Thank you.

Question and Answer Session

Operator

Joe Feldman with Telsey Advisory. Please proceed with your question.

Joe Feldman

Because that. My second question, I'm wondering to get a little more understanding of the hiring of Seth marks to run the extreme value. And I guess how does that fit in with the chief, your Chief Merchandising Officer. And because I know you I think you said that's going to be reporting to you, but will he have a different buying group or how will that work mechanically, I guess, within the organization to improve the merchandising and the closeout side of things?

Bruce Thorn

And good morning, Joe, this is Bruce. I'll take that question. We're really excited about SAP. Mark's joining the company. As we mentioned in our opening remarks, he brings a lot of great experience from the extreme value sourcing, INDUSTRY close-outs and was with us years ago when Big Lots was the leader in that area and he is going to join our team actually next week. He is going to lead a continuing on ground continuously growing group of close-out buyers. He'll have a matrix reporting relationship with Margarita agenda and Tony, our Chief Merchant and myself and the and the embedded close-out buyers under that DMM structure and that type of sourcing, as you probably know, is a little bit different than just some of the other sourcing we do for never out type of product as well as some of the (unk), our off-price type of sourcing we get from factories across the across the globe, and it requires relationship building, and we've been building that. So bringing in SAP he'll add a lot of value to it. One of the main reasons he'll be reporting to me is to get very quick decision making capability how many times these deals require 24, 48 hour turns and getting the finances right, making sure the supply chain and all those things can coordinate. And so that just gives some faster access to making the deal get done, but Margarita sets and I will be glued to our reps getting this done, and we're really excited about what it can bring.
As we mentioned in the opening remarks, we're already at 50% penetration on bargains, which are great value against most retailers. And now we're really focusing on this extreme bargains were set plays his third generation and his family doing this business. And we've seen and we believe it will accelerate that penetration as well.

Joe Feldman

Thank you. And maybe just as a quick follow-up on how are you guys, you mentioned food and consumables and you're maybe missing the mark a little bit there and having some opportunity to improve. And I guess in the strategy in food and consumables, seems like it's changed a little bit over the past couple of years. And I'm just curious what your how you view that fitting in going forward.

Bruce Thorn

We like the food and consumables marketplace right now as peers compare a fiercely competitive marketplace and for us to be able to compete better in very much requires us to get more extreme bargains, close outs if you will, high quality closeouts, we weren't as aggressive in pursuing those in the quarters before Q. three, we have changed our stance on that. We're making room for our open to buy in those areas has increased, and we've got a team working on it and that should start changing this quarter. And we've got new leadership leading food in that respect as well focused on that, which is really important for us to differentiate ourselves in food, especially with extreme value better than the leading price retailers and the grocery stores. And we have every ability to do that. Seth will play a big part in that as well and out. And the other way we differentiate ourselves is having more of a manufacturer label a good value compared to a national brand, but we'll also have national brands for consistency of shop, but we're changing the mix to be much better value assortment and still good good quality and that will start changing. It is changing already, and we'll start seeing the effects of that in the middle of Q4.

Operator

Our next question is from the line of Brad Thomas with KeyBanc Capital Markets. Please proceed with your question.

Brad Thomas

Good morning, Tom, I wanted to first ask about gross margin. That's been a nice bright spot for the Company.
And Jonathan, I was hoping you could just give us a little more context about maybe how much more runway you think there is as we look out for next year in terms of the benefits from the container rates and some of the more disciplined markdowns.

Jonathan Ramsden

Yes, hey, good morning, Brad. Yes, we feel really good about the progress we're making on gross margin, a big sequential step up nice PTO to last year and our initial guidance coming into the quarter, we continued to see a nice freight benefit through Q3 and also a significant benefit from lower markdowns, particularly on seasonal, which, as you recall, were a big drag on margins earlier in the year. So we're really pleased to see that story holding and coming together as we go through the year and Q4 will continue to get year-over-year. Freight benefit will also get another benefit from lower markdowns in Q4. And then in the first half of 24, we will continue to see a fairly significant year-over-year freight benefit. The rates that we were paying in the spring of this year was still elevated relative to where we are today. So back over the next year, that will probably sort of even out. But the first half of the year, we should see a nice benefit. So we're expected to be at 38% in the fourth quarter. We think we're going to make good progress back towards 40% in 2024, and we won't get all the way there in 24, but we think we'll make further progress relative to where we were for the full year as a whole in 2023. So we feel good about the progress we're making on gross margin.
Yes, freight has been a really nice tailwind, but also getting markdowns down significantly. It's been has been really important.

Brad Thomas

That's very helpful, Jonathan, thank you. And Bruce, if I could just follow up on some of the merchandising evolution and the deals and bargains that you're offering now, can you talk a little bit more about maybe how much you want the merchandise assortment to change over the next six to 12 months, which categories you're most focused on driving the deals. And then when you give us these percentages for the percentage of the business that's quick deals from, can you describe just a little bit more how much is really true close out versus product that's being manufactured just for you.

Bruce Thorn

Yes, Brad, look, the a the more that we can move our assortment to an off-price Comvalue, the better we'd like to move as much of it as possible. We set a goal this year to be a third of our assortment and in the bargain category, which means that we're beating most of our reference competitors in those prices that we have, we actually are trending, as you saw, up nearly 50%. So we've blown by that and we'll take that as high as we can get it really when I think about our assortment and margaritas, well, it's about having that clear value assortment at a great price points and then also having a mix of a collective, the collective items that are differentiated in our home categories and through furniture margins, margins are harder to shop and comp we've got a great value assortment. We always had a great value assortment there, but we're leaning into that even more and focusing on our goods, our better and best mix there over the over the time of COVID. And the inflation are good, had good selection, got a little bit out of whack, and we've had to restore those opening price points over the course of 2023. And we've made great progress. We've upgraded the quality across across our furniture items. I've just got a great assortment out there. So when I think about it. I'd love to see the store be a comp store in almost every respect and be differentiated with the with exciting quality products with Turning to the extreme value or the extreme bargain penetration that gets it, that gets into a definition that the prices will have on those types of items will not just be better than most other retailers or reference retailers, our competitive set, if you will, but better than the price leaders in the industry, much better than them. And so that gets into the type of extreme close out that we used to be known for. And so we want to get that penetration growing. When I joined the Company, that penetration was less than 10% back in late 2018 during the pandemic have dropped to mid-single digits, and it was only in food and consumables because of CPG companies just couldn't provide that type of as I close out during those times. So now we've we've grown that. We believe it's a it's back up to two and above where where we were and we want to double if not more than that and continue to expand our competitiveness in those areas as well. So we're excited about it. We're now curating it better in their store on end caps and the drive aisles on the furniture pad, putting those types of items right out front and center, our Customer Value Index continues to improve. As we do this, it's giving us more content to message to our customer segmentation. That has been much refined by our great marketing team. And so we feel like we'll just keep building on this. And, you know, it's one of the reasons why our margins improving to as we as we have these Comvalue items and a gross penetration in our box.
Back to Jonathan's earlier answer to your question, it gives us less reason to have to mark down. And so we are becoming well known to be a place she can trust for extreme value all the time.

Brad Thomas

That's very helpful. Thank you, Bruce, and good luck this holiday season.

Operator

Our next questions are from the line of Kate McShane with Goldman Sachs. Please proceed with your question.

Kate McShane

Hi, thank you. Good morning and thanks for taking our questions. I wondered if you could talk a little bit about the cadence of the quarter, what the comps were by month, how you saw traffic progress and how you're thinking about traffic specifically for the fourth quarter?

Bruce Thorn

Hi, Kate. This is Bruce, and I'm sure Jonathan will add a lot more color, but we're pleased to see the comps in Q3 gets sequentially better from August through October. And what's more is through November, they continue to see that sequentially improve and traffic as well. So we're pleased with the things we're doing with momentum to go is going in the right direction. Our five key actions are working, how the teams run together very nicely and the customers responding to the value assortment we're providing you covered it, Bruce.

Kate McShane

And then we wanted to follow up with the second question with regards to furniture, you mentioned you're lapping the closure of the furniture manufacturer, but we were wondering if furniture inventories are back to normalized levels and if not, when will they return to normalized levels? And can you talk to that big ticket discretionary demand and if you have seen any kind of stabilization and within furniture for the bigger ticket?

Jonathan Ramsden

Okay. Maybe I'll take the first piece and I think Bruce will become in.
So in terms of furniture, yes, both in terms of the level of firm trim-a-tree and the assortment, we feel much better than we felt for a long time. We're really pretty much back to where we'd like to be. And that's important coming into the fourth quarter because as you know, we just lapped the closure of United Furniture and that didn't have an immediate impact. But by the time we got into January of last fiscal year, we're starting to have a pretty significant impact, which then continued certainly into Q1 and Q2 and really only now we kind of fully mitigated that. So that will be a tailwind for us, particularly as we get to January. But even prior to that, we feel much better about our furniture assortment that we have for a while, and the level of inventory is appropriate.

Bruce Thorn

And we started to see some good momentum improvement in furniture as we referenced in the prepared remarks, and I'll just add that, you know, having Broyhill back is is great. Going into Q4, 75% of Broyhill upholstery was new. We had strong promotional support for the new Broyhill, our campaign in Q3 that resonated well gave us strength into Q4. I have to read through to just stated, we have seven core collections and six monitor collections and new new styles coming in late in the fall. That's just been a great thing to have come back. And like I said earlier of just having the opening price points and a strong good position and a better and stronger, better and best position and furniture is starting to resonate with her with our customers. We're starting to see some nice upticks in that regard.
Yes, yes.

Operator

Our next questions come from the line of Peter Keith with Piper Sandler. Please proceed with your question.

Peter Keith

Hey, good morning, everyone. I'm just looking at Project SpringBoard. You've got the $100 million of cost takeouts in SG&A that are complete. I guess I was hoping you could talk a bit more about the the additional cost takeouts that are more COGS and gross margin focused. Are there any early signs of success there as those seem a bit more operational in nature?

Jonathan Ramsden

Yes, Peter, I'll jump in on that one.
So there were really two separate things that $100 million plus of SG&A savings we generated in 2023, which, as you noted, is complete, we will come in above that number going to come in above that number. And we're really pleased with the results of those efforts. You see that showing up in our SG&A, which was down mid-single digits in each of Q2 and Q. three, we guided to down low single digits in Q4. But don't forget there's an extra week of expense in there as well as a full quarter of the sale leaseback expense or one handle on an underlying basis in Q4, SG&A is going to be down more like high-single digits. So we feel really good about that progress we made an important point is Project SpringBoard is then completely on top of all of that, we were expecting a further $200 million of benefit from Project SpringBoard. We have got some of that in Q3 and Q4, probably about $20 million between the two quarters, mainly factoring into SG&A, but some of it getting into into gross margin. And then as we as we talked about in the script, the $200 million is about 40% COGS, 40% of the gross margin impact and about 20% SG&A, and we expect to realize a majority of that in fiscal 2024. There's a couple of hundred different initiatives that there are many individual work streams that I won't go into detail on them, but there are many different initiatives. We have work closely with an external partner, as you know, and we're really happy about the progress we're making still still a lot of work to do, but we've already approved a significant number of projects that will go a long way towards hitting our goal of a majority of the $200 million hitting 2024.

Peter Keith

Okay. And then you, Jonathan, that you had also referenced plans for a targeted 15% to 20% inventory reduction over the next year. I was hoping you could provide a little more insight on what you guys are working on for that level of reduction. And then just to push back on it, I guess wouldn't the push to greater extreme value and closeouts actually create greater inventory and working capital commitments on a bigger base?

Jonathan Ramsden

Yes, it's a fair point. And second point, Peter, and actually we've previously been targeting targeting a somewhat higher increase in turns. So we've soften that a little bit to allow for the fact that the close our model may require some additional working capital investment. So you're absolutely right about that. I think when we look at our turn goals relative to where we've been historically, 15% improvement would be sort of kind of getting us back into that kind of zone. Some of the things from Project SpringBoard will influence that in terms of effectiveness of inventory allocation, where we think there's a significant opportunity there. But overall, we think that is a very realistic goal given our historic turn rates and over time, we'd like to do better than that. But you're absolutely right that from a business model standpoint, as we pivot to extreme bargains and close out, we need to make sure we fully account for that and how we're thinking about it going forward.

Bruce Thorn

And I'll just add up as some of the other things helping in that productivity is our ability to now flex assortments in our stores. We've got some stores that obviously are stores that deal with more of the pantry customer in some stores that deal more with the Home Furniture customer. But in the past and those historic churn rates, we've pretty much peanut butter, the the assortment now we're flexing that, that gives us more productivity opportunity and open-to-buy for those close-outs. So all of that coming together produces at 15% to 20%.

Jonathan Ramsden

I noticed a lot of the colon repeated, which is if you look at the end of Q4, we're guiding to a mid 10s reduction in inventory on a much lower reduction in sales that we're starting to see that meaningful improvement in turn at the end of Q4 this year.

Operator

Thank you. Our final question today comes from the line of Krisztina Katai, Deutsche Bank. Please proceed with your question.

Krisztina Katai

Brian suggested Taylor on for Kristina. Thanks for taking our question. I was hoping that you could talk a little bit about the new collections in furniture that you've brought in and any initial reads on how that is driving traffic or sales performance in the stores and the team Margarita San Antonio leads just doing an outstanding job once again.

Bruce Thorn

And we've got a great a great vendor alliance. And with respect to the new Broyhill line, a larger domestic vendor that's great partner along with a handful of others. And what we've brought is the heritage collections back in upgraded quality and style and fashion forward, along with modern styles and the other thing that we've done is added a lot of the teams added a lot of accent furniture, which is really resonating with our customers because it's not ready to assemble, but it's they're out on the out on the floor, great quality, marble tops have very good actual wood type of credentials and things like that. All of that stuff is coming in it and it's at a very good value, off-price value and the customers are are enjoying that the poultry line has gotten much, much better and we're actually seeing the comps in that improve greatly. So we're excited about how we are coming back into into a good stock position with great product that our customers can. I love as Loving and that will only get stronger as we put more time between us, the COVID-19 stimulus nesting pull forward that we saw over the last couple of years. And I'm feel good about the future Thank you.

Krisztina Katai

And then just as a follow up on, you mentioned that that you're seeing a lot of promotional intensity. Can you talk a little bit more about what you're seeing in the promotional environment and with your competition?

Bruce Thorn

I think promotional environment is always intense during this time but up, but we've been able to put front and center our comp value or extreme value. And that's helping us be smarter about promotions when we actually mark down. And so that's seen on customers at the end of the day, they shop everywhere at this point and they're looking for they price and value price quality value combination. I think we're showing a very nicely there. I think our fiercest competition is in pantry and the pantry prices across the board. It's what that's what she needs more than anything right now, especially at the low household income customer level. And that's an area where we're going to compete harder on very deliberately go after extreme value and value offering, and we'll expect to improve those. Are those those categories in short order.

Operator

Thank you. That does conclude today's teleconference and webcast. A replay of this call will be available. You can access the replay until December 14th by dialing toll-free eight seven seven six six zero six eight five three and enter replay confirmation one three seven four two five one nine, followed by pound sign. The total number is two zero one six one two seven four one five replay confirmation number one three seven four two five one nine, followed by the pound sign. You may now disconnect and have a great day.
We thank you for your participation.