Q4 2023 Identiv Inc Earnings Call

Participants

Steven Humphreys; Chief Executive Officer; Identiv Inc

Justin Scarpulla; CFO; Identiv Inc

Craig Ellis; Analyst; B. Riley Securities

Anthony Stoss; Analyst; Craig Hallum

Jaeson Schmidt; Analyst; Lake Street Capital Markets

Michael Piccolo; Analyst; Imperial Capital

Presentation

Operator

Good afternoon, and welcome to Identiv's presentation of its fourth quarter and fiscal year 2023 earnings call. My name is John, ansd I will be your operator this afternoon. Joining us for today's presentation are the company's CEOs, Steven Humphreys; and CFO, Justin Scarpulla. (Operator Instructions)
Before we begin, please note that during this call, management may be making references to non-GAAP financial measures or guidance, included non-GAAP adjusted EBITDA, non-GAAP gross margin, and non-GAAP operating expenses. In addition, during the call, management will be making forward-looking statements. Any statement that refers to expectations, project actions or other characteristics of future events, including future financial results, future business and market conditions, strategic review, and future plans and prospects is a forward-looking statement. Actual results may differ materially from those expressed in these forward-looking statements.
For more information, please refer to the risk factors discussed in the documents filed from time to time with the SEC, including the company's latest annual report on Form 10-K and quarterly report on Form 10-Q. Identiv assumes no obligation to update these forward-looking statements which speak as of today. I will now turn the call over to CEO, Steven Humphreys, for his comments. Sir, please proceed.

Steven Humphreys

Thanks, operator, and thank you all for joining us. Before we get into our business and financial comments, I need to acknowledge a mistake we just made in our processes. We mistakenly put our earnings results up on our website shortly before the market closed. We pulled it down when we became aware of it and immediately contacted Nasdaq. This has never happened before and we've already put in place very tight cross-check processes to make sure it never happens again.
We pride ourselves on careful and complete disclosures and communications with our investors. Investors depend on our communications being available as expected and only then. I personally apologize for this, and we will not let it happen again. That was doubly unfortunate because it's a negative way to open comments about our business where we're making some very good progress. So we'll address any questions about this or anything else in the Q&A section as always, but let me first get into our business update.
2023 finished with the fourth quarter that reflected our priorities of disciplined growth and balance sheet strengthening to position us for investment to accelerate our strategic position in both our RFID-enabled IoT and physical security businesses. Consistent with that strategy, in Q4, we kept our focus on high-margin revenue that supports our balance sheet and margins.
Q4 net revenue was $29 million, while we drove balance sheet and working capital strength by reducing non-GAAP operating expenses below $10 million. Our cash position was improved by $3.6 million in free cash flow in Q4, the highest free cash flow quarter since Q4 2020, reflecting a sequential $4.7 million swing from Q3 2023. In addition to driving revenue in the fourth quarter, we put in substantial efforts towards the future direction of the business.
As discussed on recent earnings calls, our Board initiated a strategic review to assess and execute the best strategy to maximize value creation opportunities of our two growth businesses, IoT and physical security. Both require dedicated management focus and execution and have different capital needs to drive growth.
As you'll note in our financial results, there's substantial expenses below the operating expense line, some of which are associated with activities related to making progress towards a strategic action to generate capital and focus. We certainly wouldn't be expanding this cash unless we're making tangible progress. We're, of course, continuing this activity in Q1 and continue to expect completion in early 2024 as we said in the end of last year.
In the near term, we expect to announce specific actions to create substantial investor value in three ways. First, by investing in our transformational growth opportunities. Second, by strengthening our position in the verticals we've been strategically targeting, particularly healthcare and medical applications, but also across the category of specialty complex RF-enabled IoT solutions, which we call SCRI. And third, by bringing in world-class leadership to drive our strategy and execution to lead in this major market opportunity.
Now before turning the call over to Justin to review our financial results, I'll review our business and operational updates for the fourth quarter, which we believe position us very well to leverage our next strategic steps.
Starting with the IoT segment of our identity business. In Q4, we focused on the strategic IoT verticals of healthcare, smart packaging, and logistics, with margins remaining a key priority. Volume wise, we shipped nearly 200 million units in 2023. We continue to build on our early leadership in SCRI.
Though still in early stage, this category is our strategic focus. Because of the leadership we've established, we're consistently getting R&D increase to develop solutions for new potentially high-volume use cases.
Our most important vertical for SCRI, healthcare, accounts for more than half of our NFC-based revenues. This reflects our drive over the past two years to focus on healthcare applications. Even at their current early-stage volumes, some of these healthcare applications carry gross margins in the 40% range with more margin opportunity over time.
In the healthcare vertical, we have ongoing pilot projects with Arthrex, Schreiner, and over two dozen other healthcare companies. More broadly, we continue to focus on pilot programs deploying innovative SCRI products. Based on the current TAM's in each of these specialized verticals of the healthcare market, we believe some of these applications could scale to $20 million annually or higher.
Consistent with its focus, in a recent article in the RFID Journal, we announced 15 pilot programs in Europe for a Bluetooth-based solution we developed in collaboration with Energous and Wiliot. This solution is great for cold chain monitoring in warehouses and refrigerated trucks. We announced one of the first adopters, the logistics company RPL group. The initial feedback has been positive, and we expect to see further pilots deployed through 2024 with actual deployments ramping up later this year.
Relatedly, our relationship with Wiliot remained strong. Our battery-assisted tag is a finalist for Best New Product at next month's RFID Journal Awards, and we delivered nearly 14 million units to Wiliot in Q4.
As I've mentioned before, demand can fluctuate quarter to quarter in early-stage applications like this. And our understanding is that Wiliot is undergoing a technology transition. So we expect a pause in shipments for the next two to four quarters.
Fiscal year '23 revenue from Wiliot was substantial. So we'll be working to fill the temporary gap with alternative demand. Because of the multiple pilots and our close relationship with Wiliot and other leaders in the category of BLE-enabled RFID, we believe we're in a good position to offset some of this pause and to continue to lead the category.
Another BLE company, Nexite, is also a partner, with a focus on connected retail products. And we expect volumes from Nexite, Energous, and others to grow throughout 2024. Our technology, production, and process expertise also encouraged two of the largest enterprise customers deploying BLE-enabled RFID to work directly with us for their next stage of technology deployment.
In the consumer engagement part of our strategy, we've seen strong momentum for our bitse.io IoT cloud platform. Last week, we announced the release of bitse 3.0 with real-time visibility and traceability, making it an ideal solution for healthcare pharma, medical devices, smart packaging, specialty retail, and industrial applications. A new bitse-related initiative is with Mazars, a leading international audit, tax, and advisory firm on a new AI-enabled retail operations solution. This combines Mazars' ERP systems expertise with our betsie.io platform, NFC tags, and Microsoft Dynamics 365.
We work directly with the Microsoft R&D team to integrate Microsoft AI assistant copilot with the data analytics enabled with bitse. At the recent National Retail Federation annual show in January, the Mazars team demoed their new total experienced offering for retailers in the Microsoft booth. We're also co-hosting a virtual panel with Mazars and NFC Forum on March 28 on the Store the Future.
Now opening our Thailand production was another important step in 2023. As expected, our Thailand capacity for primary processes is 200 million units exiting 2023. Early-production results from this facility suggest the potential for even higher production margins gains than we originally expected. We've now also leased the adjacent building, securing our ability to expand efficiently.
So let me now talk about our premises security segment. After a very strong Q3, where we set a new record for segment revenues in the quarter, we saw a normal seasonality. Our core PAX business was up 9% for 2023, with underlying faster growth partly offset as we transition our legacy video products into sales of our new velocity vision and vision AI platform.
Now product releases late in 2023 included the full launch of our cloud-first small-to-medium business product, Premise, along with a totally new edge controller, our EG-2, and our premise mobile app, setting the standard for high security cloud offering in the SMB space.
We also launched Vision AI, our video intelligence solution that's now a standard feature in all of our video offerings; and ScrambleFactor, our new multifactor intelligent reader. This is more than a product. It's the next generation of our iconic ScramblePad with biometrics and a state-of-the-art LCD touch screen keypad, creating a flexible access point with multiple authentication methods. We've designed it to easily expand to mobile and frictionless access, video, audio, and other entry point capabilities to support the next generation of infrastructure light cloud-based access control platforms.
Now, as you can tell from these major product launches across access, video, and intelligent reader infrastructure, from a product perspective, we came out of 2023 and a stronger position than we've ever been. Another metric of our progress is our high-margin software services and recurring revenues, which increased to over 20% of Premises revenues. There's still a portion of revenues that are perpetual license, which we expect to convert to subscriptions. Now this is a relatively near-term recurring revenue growth opportunity because it's grounded in our own customer base.
Supporting our federal strength, the US General Services Administration approved Identiv's Velocity 3.8.5 software, Hirsch hardware, uTrust Readers for listing on the GSA Approved Products List following a rigorous testing led by the GSA APL FIPS 201 Evaluation Program. Our fourth quarter also reflect progress in key strategic directions, including our OEM and federal sales, hospital and healthcare systems, and velocity vision pilots.
So in summary, our Premises business strengthened industry-wide, with software services and recurring revenues reaching well over 20% of Premises revenues as we exited 2023 and positioned strongly with the product releases I described earlier across cloud, AI analytics, SMB, and next-generation sensors and biometrics.
We focused our RFID business on SCRI applications, particularly in healthcare and consumer engagement, supported by continued progress developing our bitse.io data analytics platform. And from an and investor perspective, in Q4, we strengthened nearly all aspects of the strategic foundation of our businesses. We continue to believe we're on track to complete our strategic review and actions early in 2024.
So with that, I'll pass the call over to Justin to review our fourth-quarter financial results in more detail. Justin?

Justin Scarpulla

Thanks, Steve. As Steve mentioned, in 2023, we are able to deliver revenue growth, consistent margins, controlled operating expenses, and generate positive cash flow from operations. This enabled us to maintain a strong working capital position. We achieved these results while focusing on driving disciplined growth in both our Identity and Premises businesses, including our new cutting-edge Premises products, our focus on SCRI, and the continued build-out of our operational Thailand facility, which positions the company to continue its growth momentum in 2024.
Fourth-quarter 2023 revenue was $29 million, in line with our previously announced guidance range and flat versus the comparable prior-year period. Fiscal year 2023 was $116.4 million, a 3% increase compared to fiscal year 2022.
Fourth quarter 2023 GAAP and non-GAAP adjusted gross margins were 35% and 37%, respectively, as compared to 36% and 38% in 2022. The year-over-year decline in margins versus the prior-year period is attributable to the product mix between Premises and Identity segment sales. Fiscal year 2023 GAAP and non-GAAP adjusted gross margins were 36% and 38%, respectively, which is consistent with 2022.
GAAP and non-GAAP adjusted gross margin reflect our continued focus on maintaining our margin profile in 2023 despite the rising cost of materials, while continuing to increase our investments in technology and manufacturing, processes and equipment. We remain committed to a long-term non-GAAP adjusted gross margin target of 40% to 45%.
GAAP and non-GAAP adjusted operating expenses for the fourth quarter 2023, which include research and development, sales and marketing, and general and administrative costs, totaled $11.8 million and $9.8 million, respectively, as compared to $10.2 million and $9.3 million in 2022. Fourth-quarter 2023 GAAP operating expenses include $0.4 million in strategic review-related costs.
GAAP and non-GAAP adjusted operating expenses for fiscal 2023 totaled $47.2 million and $41.3 million, respectively, as compared to $41.3 million and $37.1 million in 2022. Q4 GAAP net loss attributable to common shareholders was $1.9 million, or $0.08 per share, compared to GAAP net income of $0.03 million in Q4 2022. Fiscal year 2023 GAAP net loss was $6.8 million, or $0.29 per share, compared to GAAP net loss of $1.6 million in fiscal year 2022, or $0.07 per share.
Non-GAAP adjusted EBITDA for Q4 2023 was $0.9 million compared to $1.7 million in the prior-year period. For fiscal year 2023, non-GAAP adjusted EBITDA was $2.8 million compared to $5.4 million in fiscal year 2022. This change in non-GAAP adjusted EBITDA reflects our continued strategic investments in R&D as evidenced by our new product launches, sales activities, and our expanding Thailand operations.
In the appendix of today's presentation, we have provided a full reconciliation of GAAP to non-GAAP financial information, which is also included in our earnings release.
Our next slide further analyzes trends by segment, beginning with Identity. In Q4 2023, revenue from our Identity products totaled $17.5 million, or 60% of the company's net revenue, compared to $18.3 million, or 57% of net revenue in Q3 2023 and $16.8 million, or 58% of net revenue in Q4 2022. For fiscal year 2023, identity revenue was $68.1 million versus $57.4 million in fiscal 2022. The year-over-year increase was primarily driven by our RF-enabled IoT products, which more than offset the decline in our legacy access cards.
Identity segment GAAP and non-GAAP adjusted gross margins for Q4 2023 are 22% and 24%, respectively, flat compared to Q4 2022.
For the full year, Identity segment GAAP and non-GAAP adjusted gross margins were 22% and 24%, respectively, also flat compared to fiscal year 2022. While quarter-to-quarter margins can fluctuate, we expect long-term margins to trend upwards from current levels as we expand and deepen our existing customer and technology partnerships and increase production at our Thailand facility, which has lower manufacturing costs than our Singapore operations.
We believe our focus on high-value specialty IoT solutions and strategic relationships with industry partners and suppliers could further strengthen our margin profile. We remain committed to a long-term gross margin target of 35% to 40% in our Identity business.
Now turning to the Premises segment. In Q4 2023, revenue from our Premises products and services accounted for $11.5 million, or 40% of the company's net revenue, compared to $13.6 million, or 43% of net revenue in Q3 2023, and $12.2 million, or 42% of net revenue in Q4 2022. The sequential decrease in Premises revenue was in line with our normal seasonality as Q3 coincides with the government's fiscal year end.
For fiscal 2023, Premises revenue was $48.3 million versus $45.5 million in fiscal 2022. The year-over-year increase was primarily driven by our physical access control systems, offset in part by decreases in video products. We continue to execute go-to-market strategy by offering a comprehensive end-to-end security platform solution.
Premises segment GAAP gross margin for Q4 2023 was 55%, a decrease of 1% compared to Q4 2022, primarily due to product mix. Premises segment non-GAAP adjusted gross margin for Q4 2023 was 57%, flat compared to Q4 2022. For full year, Premises GAAP and non-GAAP adjusted gross margins were 57% and 58%, respectively, flat compared to fiscal year 2022. We remain committed to a long-term gross margin target of 55% to 60% in our Premises business.
Now, moving to our operating expense management. Our non-GAAP operating expenses in the fourth quarter of 2023, adjusted to exclude restructuring, strategic review, and severance costs and certain non-cash charges consisting of stock-based compensation and depreciation and amortization, was 34% of revenue compared to 32% in Q4 2022 and 32% in Q3 2023. Non-GAAP operating expenses for fiscal year 2023 was 35% of revenue compared to 33% in fiscal year 2022.
Now turning to the balance sheet. We exited Q4 2023, $24.4 million in cash, cash equivalents, and restricted cash, an increase of $3.5 million from Q3 2023. In Q4, the increase in cash was a result of $4.8 million in cash from operating activities, while we used $1.1 million investing activities primarily related to capital expenditures and $0.4 million from financing activities.
Our working capital exiting Q4 was $48.7 million, a decrease of $1.1 million from Q3 2023. The inventory decreased $0.7 million in Q4 as we continue to work through our inventory balances. As a result, we expect to continue rebalancing our working capital and anticipate repaying our revolver balance in 2024.
In our 10-K filing, we will be providing a full reconciliation of the year-to-date cash flows. For completeness, we have included the full balance sheet in the appendix of today's earnings release. As Steve mentioned, with the anticipated technology transition from one of our key RFID customers leads us to an expected Q1 revenue range of $22 million to $24 million.
This concludes the financial discussion. I'll now pass the call back to Steve.

Steven Humphreys

Thanks, Justin. Across 2024, we expect use cases in SCRI to continue to grow and expand to new customers. In Premises, we're positioned with the strongest refreshed product lineup to support growing 2024 revenues of our end-to-end platform, with continuing margin strength and expanded recurring revenue in software and services. As we develop our competitive value in both of our growth businesses, we'll keep both our balance sheet and working capital strong.
Let me start by addressing the Identity business, particularly focusing on the RFID segment. In RFID applications for IoT, we build value three ways. First, by supporting pilots for technically complex SCRI applications, particularly in the healthcare and consumer engagement verticals. Healthcare and medical devices are the most strategically important market for RFID IoT solutions. Our focus is on delivering solutions that meet the challenging technical requirements of our SCRI customers, which positions us to lead entirely new categories.
Now healthcare projects move slowly. There's progress quarter over quarter, but large-scale ramps are hard to forecast. The NRE and pilot pipeline is healthy, and we've been devoting more resources to the best near-term production rollout revenue-generating opportunities.
Now this is a key category for increased investment. We're balancing relatively near-term use cases like auto injectors with the long-term transformational market for medication compliance. Now this compliance category is possibly the healthcare industry's biggest opportunity to generate economic benefits.
As an indication of the scale of the opportunity, nearly a quarter of all first-time prescriptions aren't filled, and of these, almost half aren't taken according to their administration protocol. We believe RFID provides a unique platform to address this multi-hundred billion dollar issue for the healthcare industry. We'll focus more on this when we complete our strategic activities since this will take time, focus, and capital to realize the full potential of the opportunity. But the scale of the opportunity and our unique positioning to address it makes it well worth the time and effort.
We also continue to support five different auto-injector projects across four different companies, with various ASPs ranging to over $1 depending on the complexity of the solution. In one case, the second phase of application testing for a project that received FDA approval is underway. In another, our largest auto-injector customer has deployed about 10,000 auto-injectors in a controlled pilot with select physicians and patients evaluating usability and effectiveness. This remains an exceptional category of opportunity that's continuing to progress.
We'll keep sharing milestones since medical device timelines can be long. Anyone who's following the exploding use cases for auto-injectors is aware of the extremely large volumes that pharmaceutical companies are projecting in what's becoming one of the largest and fastest growing categories in medication administration.
In consumer engagement, we're seeing expanding use cases, including the unique smart home electronics application, which doubled sales quarter over quarter. We're continuing to see high-end garment use cases, including our Life of Garment applications, the Mazars application for retail users, and many others.
The second way we build value in IoT is by solidifying our reputation as a specialty applications provider and reinforcing our industry leadership as evidenced by our joint marketing and product initiatives. These include partners like NXP, collectID, Wiliot, Mazars and Energous, and deep engagement with institutions, including the Axia Institute at Michigan State and the NFC Forum, which are active in setting the standards for advanced RFID applications. This is a particularly active growth driver with pervasive use cases emerging, such as the digital product passport, which was introduced by the European Commission within the circular economy action plan.
And third, by expanding our lower cost, high quality, and technically advanced production in Thailand. Our initial CapEx in Thailand is essentially complete. We expect the advantages of producing IoT devices in Thailand, lower production costs for rent and labor, shorter supply chains, and access to highly-skilled technical and production people. So these are our value creation drivers in IoT for 2024.
Our business issue -- one business issue from prior years that we don't expect to be a factor in 2024 is supply chain.
Now let me address the address our Premises business. In physical security, we accomplished our industry leadership goals in four ways. First, by offering a tightly integrated end-to-end physical security solution, including our recently announced ScrambleFactor, as well as our Vision AI, and Velocity plus Velocity Vision, single pane of glass security management platform. Here, the value proposition of our tightly integrated end-to-end system is clearly resonated with commercial customers.
End users appreciate our complete solution, and integrators are an even more effective leverage point. It's more profitable for integrators to implement systems from fewer partners. reduces their training costs, consolidates purchase order complexity, allows for faster, more efficient installations, and makes ongoing system maintenance easier and more profitable. And this is one strategic category where Identity and Premises segments overlap.
The physical security industry is embracing the convergence of identity management for logical as well as physical security. A Gartner study in 2022 found that 41% of enterprises plan to converge parts of their cyber and physical security operations by 2025, up from 10% in 2020. Our identity readers provide logical access as well as being used as enrollment and issuance systems to provision access control identities. And we have deep technical routes and secure authentication as well as a wide market presence.
Our leadership in this market was demonstrated again earlier this year, with a $2 million order in January for identity readers to deploy company-wide across one of the world's largest online retailers.
Now our second security leadership driver is by growing our leading federal position in physical security solutions, including on-premises and cloud-based services. Across our federal customers, we've focused on expanding the agencies we sell into as well as maximizing share of wallet. Both of these initiatives are reflected by our continued growth in federal, up 9% in 2023. We expect federal to continue to be a growth driver in 2024.
Our third industry leadership driver is bringing high security to the SMB market, leveraging enterprise-scale high security through our new Primis Cloud EG-2 controller and encryption bridge platform. This solution can also we used for customers with many locations as a cost-effective option for uniform access control across distributed organizations. Already in 2024, we're seeing demand for EG-2s ahead of our initial projections.
Fourth, expanding our enterprise software services and recurring revenues by driving sales of Cirrus cloud across our existing enterprise installed base as well as new customers. Software and recurring revenues exited 2023 well over 20% of our Premises revenues, and we expect this trend to continue in 2024.
Driving recurring revenues is one of our most important initiatives for 2024. In addition to our Cirrus enterprise cloud platform, with Primis Cloud, we're piloting pricing model. So we believe we'll accelerate ease of adoption for the channel enhancing recurring revenue growth.
To continue to drive this growth, we're committed to keeping a strong balance sheet with healthy working capital to fund our strategic growth initiatives. We continue to tightly manage our expenses reflected in the sequential reduction in expenses, but still prioritizing investments in key growth initiatives.
So as you can hear from our comments, we're very positive about the value creation and industry leadership progress we think we're making in both of our businesses. From a business planning perspective, we expanded our next-generation products, technologies, and production capacity. Both of our businesses and markets are well positioned for strong 2024, following our investments in 2023. Our product launches, Thailand production, and other investments consumed capital and pressured our operating results, but they've positioned us well for 2024 and going forward.
For Q1, we're anticipating revenues in $22 million to $24 million range, with continued strong contribution from our Premises security and Identity reader businesses. We expect our strategic efforts may have some effect on near-term business as we focus on taking the right strategic steps to support long-term value creation.
The next major step for our business course is the culmination of our strategic process. Our commitment is to maximize shareholder value by substantially investing in our growth opportunities and our strategic verticals and strengthening our leadership teams to execute our strategic plans. As I mentioned earlier, in the near term, we expect to take strategic step in these areas consistent with the plan we communicated at the end of last year.
So with that, I'll now ask the operator to open the lines for questions. Operator?

Question and Answer Session

Operator

(Operator Instructions) Craig Ellis, B. Riley.

Craig Ellis

Thanks for taking the questions and all the information, guys. Steve, I wanted to follow-up on a couple of things and just clarify the revenue items. So one, it sounds like given what's happening with Wiliot strong production in the fourth quarter, but a period of digestion upcoming, so that would impact the Identity business sequentially in 1Q.
And then you mentioned as you closed out your prepared comments that there might be some near-term impacts on the business from strategic efforts. And I'm wondering if there was any additional allowance factored into headline revenue guidance or anything you'd expect in either segment that we should look to in the first quarter, potentially second quarter on that matter?

Steven Humphreys

Yes. Thanks for the question, Craig. I think those cover it in terms of the headwinds and there are a number of tailwinds in all these areas. But we want to be very careful that we're setting ourselves up to meet what we put out there. And so I think that's exactly the way to characterize that.
There's a couple of things that we're offsetting, but we also are seeing good momentum. And we talked about the consumer electronic company that's going, some of the other healthcare areas are growing nicely, and physical security with all the product launches are going well.
And I also mentioned the Identity reader order that we had in the first quarter, which was pretty substantial. So it's got pros and cons pushing it, but we wanted to be sure to get the cons out there as well, and you identified the ones that we wanted to highlight.

Craig Ellis

Got it. And just on the revenue point, Steve. We have a very challenging macro that lingers at least from the mosaic we put together. How are you feeling about the business's forecast stability on the top line now? Is it starting to lock in? Is it still a little bit difficult just given the cross currents from the macro? Can you give us a sense for how you're feeling about the visibility that you have and the ability to forecast each segment of business overall in the top line?

Steven Humphreys

Yes, thanks for that also. We're feeling good about the visibility, that's why we wanted to be granular about what the forces are to the positive and that are creating things that we have to overcome. We don't think there are many -- in the old phrase of unknown unknowns. We think we've got line of sight to the factors that are driving our opportunities. So we think we've got pretty good predictability, actually quite good predictability.

Craig Ellis

Got it. On that note, I'll flip it over to Justin. Justin, on gross margins, can you give us some help with the gives and takes just beyond volume for the first quarter from the level that we hit in the fourth quarter, I think, at least versus my model, gross margins for lighter mostly due to a significant mix shift towards Identity from Premises. But what are the gives and takes with first quarter's gross margin, please?

Justin Scarpulla

Yeah, we do see a bounce back. It's primarily going to be mix in Q1 when we do anticipate a bounce back to Premises on that side. So we'll see a slight bump in margins for Q1 off of closing out what we did in Q4. We're trying not to go too granular, but yeah, we should see a rebalancing in that in Q1.

Craig Ellis

Okay. And then lastly, you had talked last year about improving cash generation with better working capital management. It does seem like that came through strongly in the fourth quarter. The question is how much of that is still ahead of you? And what can we expect with cash from operations over the next couple of quarters? And for debt pay down, what linearity should we expect through the years? Is it going be first-half weighted, ratable, more back-half weighted? Thank you.

Justin Scarpulla

Yeah, I think it will be more back-half weighted. I think as you saw in our Q4 press release, we had some pretty significant costs related to that strategic transaction. And those will be cash that's going out the door, and that's going to continue into 2024 as well. So we did from my prior guides that we do have some pressure on cash with the strategic review and other items that we're working on. So it will be a little bit more back-half weighted than we had originally anticipated.

Craig Ellis

All right, guys. Thank you. I'll hop back in the queue.

Justin Scarpulla

Thank you.

Steven Humphreys

Thanks, Craig.

Operator

Anthony Stoss, Craig Hallum.

Anthony Stoss

Thanks, guys. Steven, you're blow by the Wiliot explanation pretty fast in your prepared remarks. Is it purely an inventory digestion? Or did I hear you say they're moving to next-generation technology? And also the guide lower in revs, how much of that was related to Wiliot?

Steven Humphreys

So it is a technology transition even more so than inventory topics. Again, I'll let -- they need to address that, but we wanted to address that as well. And that's the major factor there.
What was the second part of your question, Tony?

Anthony Stoss

How much of the reduction or the down in sequential revenues can you attribute to Wiliot? Is it half the reduction for Q1 or ballpark?

Steven Humphreys

It's of that order. They were a couple-million-dollar-a-quarter customer. So that's material, and we're -- and we expect to offset chunk of it, but we want to be careful about how much, how fast.

Anthony Stoss

Got it. And then just bigger picture, you guys, you're surprised yourselves in a lot of healthcare-related design wins, a lot of healthcare revenue, which typically isn't cyclical. Are you now seeing more cyclical nature even from your healthcare customers?

Steven Humphreys

Good question. The answer is no. There is some seasonality to different healthcare use cases that we find when there's different -- for example, we do some -- a lot of surgical instruments and ICU devices. And there is some seasonality to how busy those categories are. But it's not like federal government where you know you have big bump in the third quarter and the cyclicality you see there. So it's more product specific than it is macro seasonality in healthcare that we're seeing. Because as you say, aggregate for healthcare is not a cyclical business.

Anthony Stoss

Got it. And then lastly for me, Justin, just when you look at kind of the starting point for Q1 and the nature of just Wiliot going to pause for two to four quarters, help us understand, to me it looks like 2024 revs are probably going to be low-2023 revs.

Justin Scarpulla

We typically tried not to give full-year guidance. We're getting away from that. We're going quarterly at this point, but we don't think it'll be less than 2023.

Steven Humphreys

No.

Anthony Stoss

Okay. Appreciate it.

Justin Scarpulla

Yeah, thanks.

Operator

Jaeson Schmidt, Lake Street.

Jaeson Schmidt

Hey, guys. Thanks for taking my questions. Understanding the dynamics with Wiliot, I think last call, you mentioned seeing some order push outs across the board. Just curious if you're still seeing that occur?

Steven Humphreys

In terms of related to Wiliot per se or other category? Just want to be sure I'm answering the right thing.

Jaeson Schmidt

Yeah, just within the RFID business.

Steven Humphreys

No, we're not seeing push outs in RFID in terms of delays or people having oversupply or something. It's much more project specific like I was mentioning, whether it's the healthcare products and their project cycles or with the BLE applications or any others. It's very much project specific.

Jaeson Schmidt

Got it. And then just as a follow-up, Justin, how should we think about OpEx trending throughout this year?

Justin Scarpulla

I think what we're looking at -- are you talking about non-GAAP or GAAP or both?

Jaeson Schmidt

Non-GAAP.

Justin Scarpulla

Yeah. Directionally, it'll go up a few percent. Basically, we have a merit increase here in April, that will be throughout the organization, that will be upping it a little bit, but not a significant uptick, but slightly up from 2023.

Jaeson Schmidt

Okay, that's helpful. Thanks a lot, guys.

Operator

Michael Picariello, Imperial Capital.

Michael Piccolo

Hi, guys. Thanks for taking my question and I appreciate you taking the time to chat. One statistic stood out to me in the presentation. I wanted to get a better sense of how it's changed as the percentage of recurring revenue in Premises. I think you guys said it was above 20% in 2023.
I'm not sure if you guys have disclosed it before, but just curious what that percentage may have been in the one or two year prior? And how high of a percentage of revenue do you think that could go on a longer-term basis like out years?

Steven Humphreys

So I'll take that from a couple of angles, and then Justin, just jump on in if you want. That number had been 15% a year ago, and in fact, now we want it to be roughly round, but it’s around 24%. So it's well over 20%.
And where we expect that to go, we want to drive it in the physical security business to be clear. We want to drive that to be the majority of the revenue base there. It's going to take five- to seven-year transition. But when we talk about that Primis cloud and our Cirrus products, those are all driving towards a recurring revenue model, which we want to become the core business model for the business.

Michael Piccolo

And just have one follow-up on that. I think you mentioned that it was a shift in contracts that they were changing the terms, I think you had said. Forgive me if I misunderstood.

Steven Humphreys

That most of our market opportunity near term is selling to current customers and transitioning them from an on-prem solution to a cloud solution. That's certainly the case for commercial velocity customers. In federal, we've got our FedRAMP cloud solution. And then with Primis, with SMB, there's a predisposition towards cloud, and that's very much a cloud natural product. So it really is across the board.
But what I was referring to was Velocity Commercial and Velocity Federal, where the vast majority of current customers are -- perpetual license customers, and they're the lowest hanging fruit for conversion to recurring revenues.

Michael Piccolo

Got it. That was very helpful. Thank you.

Steven Humphreys

Sure. Thanks, Michael.

Operator

Craig Ellis, B. Riley.

Craig Ellis

Yeah, thanks for taking the question. Steve, it seems like the Thai facility is having a really nice ramp. And my understanding from past conversations with the team is that that is a location where we were working on Wiliot production.
So one, can you confirm that that's where that production was based? And two, as we think about the Wiliot pods, what does it mean for utilization in that facility as we look out at that facility? And then just overall for Identity segment gross margins in 2024.

Steven Humphreys

So actually, the Wiliot production was in Singapore. We balanced the technology so we can do it in both locations now, but that's actually a new event there. And you're right to point out the Thai facility. It's been very much a highlight that when we did our -- we've now done our first COGS qualification run because we reset our standard costing on a regular basis.
The cost of operation at Thailand was actually lower than we had originally done when we did our ROI calculation on it. We've also found really a production being an example that we can move higher technology process capabilities faster in the Thailand than we expected. So we think we can move there faster and get some gross margin advantage out of it.
And then your last question, I think, is around overhead absorption on gross margins. And that's something we're constantly balancing. That's one of the things that does keep us taking some of the lower-margin business because it absorbs capacity and therefore liquidates your overheads. So we're balancing to keep that, but it's certainly possible that there will be some pressure on margins for ops overhead absorption, offset by moving more of the production to Thailand versus Singapore where we have better gross margins.

Craig Ellis

That's very helpful. And is it possible to quantify the mix of production you'd like the team to achieve out of Thailand as we look out over the next 12 months and maybe 24 months? Are there some milestones that you have, whether it's getting to 30%, 50%, whatever percent of total production given that significant cost advantage that you have there?

Steven Humphreys

Yes. So there's two factors in that. You say there's just the scale of production, and then there's the processes. And actually, with the progress we've made, we accelerated moving some of our higher-end processes into Thailand. We took advantage of Chinese New Year when there was some shutdown to move a little bit faster over to Thailand.
I'd love to see more than 50% of our production out of Thailand going out of the year. We, of course, have to balance that quality and production times and run times and what the sales folks bring in and what we can balance. But I think that would be a good goal to have 50% there.
What we have learned is there's really no technology limitation. The workforce in Thailand is well able to manage the technical capabilities, both at the engineering and the production level, and the costs, of course, are lower. So as you can tell -- and the fact that we leased the additional building right next to our current building means we can expand in a really efficient footprint.
If we'd let that building go, the second expansion spot would have been a distance away and you'd have been in a trucking logistic situation instead of clean flow production. So we're -- I think Thailand is going to be a competitive advantage for this foreseeable future.

Craig Ellis

Very helpful. Thank you, Steve.

Steven Humphreys

Thanks, Craig.

Operator

Okay. We have no further questions in queue. I'd like to turn the floor back to management for any closing remarks.

Steven Humphreys

Okay. Thanks, operator, and thank you all for joining us today. We really appreciate the continued support of both our team and our shareholders and all of you here listening to us. Anyone wanting to keep up with our business's progress, please join at Mazars webinar on March 28 that we mentioned.
Also, visit us in early April in Las Vegas. Both RFID Journal and ISC West are in the second week in April, both in Las Vegas. So you can visit there in person for both parts of the business. And then we'll also, from an investor perspective, be holding an NDR with Lake Street Capital Markets in April likely. And of course, we'll be at the B. Riley Conference in May.
So again, thank you all for joining us. And of course, we look forward to communicating thoroughly as soon as we have a strategic action that can be shared. So thanks again and have a good evening.

Operator

Thank you. This concludes today's conference and you may disconnect your lines at this time. Thank you for your participation.