Sezzle Inc. (NASDAQ:SEZL) Q4 2023 Earnings Call Transcript

Sezzle Inc. (NASDAQ:SEZL) Q4 2023 Earnings Call Transcript February 26, 2024

Sezzle Inc. isn’t one of the 30 most popular stocks among hedge funds at the end of the third quarter (see the details here).

Operator: Welcome to Sezzle Inc. Fourth Quarter Financial Results Conference Call. All participants will be in a listen-only mode. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. [Operator Instructions] Please note, this events is being recorded. I would now like to turn the conference over to Charlie Youakim. Please go ahead.

Charlie Youakim: Thank you. Good afternoon, everyone, and welcome to Sezzle's 2023 fourth quarter earnings call. My name is Charlie Youakim. I'm the CEO and Executive Chairman of Sezzle. I'm joined today by my Co-Founder and President, Paul Paradis; our Chief Financial Officer, Karen Hartje, and our Head of Corp Dev and IR, Lee Brading. In conjunction with this conference call, we filed an earnings announcement and presentation with SEC and posted them to our investor website on sezzle.com. Additionally, if you sign up with our IR email distribution list, you can get these releases prior to our presentations at each quarterly release. So please do so if you haven't already. Please go to either the sec.gov website or find our presentation on our website if you'd like to follow along.

Before we get started, I just want to touch on what I feel is an important landmark in our company history. This earnings call is our first since completing our NASDAQ listing and ASX delisting. It really does feel like the beginning of a new chapter for the company, one in which we'll focus on profitable growth, increasing margins, and OpEx reduction, all while pleasing our key stakeholders. We operate this company with a sole proprietor mindset to produce returns for our shareholders. If that aligns with your investment philosophy, please stand in line. Now let's dive into the presentation starting with Slide 3. At Sezzle, we're helping a great number of people on their financial journey and our historical numbers speak to this. Since our launch, we've had over 18 million consumers sign up, processed over 6 billion in volume and initiated over 63 million transactions.

Additionally, our subscription service that was initially launched in June of 2022 at Sezzle Premium and then expanded in June of 2023 with Sezzle Anywhere has grown to over 300,000 members. The use of our company can be compared to the use of our users who are just getting started on a financial journey. Keeping with that comparison, Sezzle continues to grow up. We're now at a stage of the company's history where we're focused heavily on profitable growth. We're incredibly proud of that transition. And if you look back at our historical numbers, you can see why. In 2021, we booked just under $115 million in revenue and a net loss of over $75 million. We have improved both numbers dramatically in two years. For 2023 we booked over $159 million in revenue and a net income of over $7 million.

A modern office building, showcasing the industry leading finance and taxation services provided by the company.

That is an $82 million improvement in net income in two years. Many companies point to the Rule of 40 as a successful benchmark and we agree with them. If you use the looser definition of profit margin in the Rule of 40 as EBITDA margin, then we would have achieved the Rule of 40 in 2023 with an EBITDA margin of over 18% and a revenue growth rate in excess of 26%. But we plan to hold ourselves to a higher standard and plan to use net income margin as our standard instead of EBITDA margin. We're not quite there yet holding the higher standard in play with a net income margin of 4.5%. But it's that higher standard for the Rule of 40 that we will strive for in 2024 and beyond. Last but not least, from a shareholder standpoint, we delivered a return on equity of 46% in 2023.

I'm not aware of any other pure play, buy-now-pay-later that can say the same. Our success did not happen overnight, nor was it easy, but it occurred through creativity, dedication, and hard work from each employee at Sezzle. It also could not have happened without a strong connection to the consumer, evidenced by having received 4.9 out of 5 stars on the Apple App Store and 4.6 out of 5 stars on Google Play. Those customer review metrics really speak to the stakeholder approach we have of the company. When we see negative reviews come through, we actively think about what we need to do to improve, which is why you continue to see strong review metrics from our user base. Sezzle is also the only buy-now-pay-later company that is a certified B Corp, which shows how strongly we feel about the stakeholder approach to doing business and our mission of financially empowering the next generation.

This approach also includes four areas of emphasis, as shown on Slide 4. By giving consumers the opportunity to spread payments out, avoid interest payments, and build credit, Sezzle fills an important need for our younger prime to be consumers. Since our inception, we have been committed to driving change to empower our consumers on their financial journeys. As shown on Slide 5, there are a number of reasons consumers and merchants are turning to buy-now-pay-later and to Sezzle in particular. Merchants are choosing us because they see our product drive incremental sales and because we can introduce millions of consumers to their business. Meanwhile, consumers face a number of challenges to find credit and buy-now-pay-later assists those that often face challenges in accessing traditional credit options and serves as a tool for managing their cash flows.

Our long-term goal is to build an all-encompassing financial services platform with a focus on increasing the lifetime value of the customer, as shown on Slide 6. We started with direct integration with merchants back in 2017, and we have expanded our consumer's universe to anywhere Visa is accepted. We are incredibly excited about the future and the next set of financial products and services we launch for consumers with some launches coming out in 2024. Consumers are voting for us with their feet as we have surpassed 300,000 members in our subscription-based products, Sezzle Premium and Sezzle Anywhere, as showed on Slide 7. The amount of engagement has been phenomenal. Compared to non-subscribers, our Anywhere customers shop more in-store and purchase more frequently.

Our Anywhere members are shopping at a broad array of locations and are making everyday purchases at general merchandise retailers, grocery stores, and restaurants to meet their discretionary needs. Again, going back to our mission, through these subscription services, we continue to financially empower the next generation on their journey through life. To gauge the satisfaction of our users, we track Net Promoter Scores closely through a random survey implemented by a third party tool. In case you aren't familiar with Net Promoter Scores or NPS, anything above 50 is fantastic. And if you're above 70, well, that's the holy grail. So to have Sezzle premium sitting at an NPS of 53 and Sezzle Anywhere at 71 means we're doing something right. In the early stages of Sezzle's history, our marketing efforts were completely targeted toward the merchant.

And while the majority of our spend still is targeted toward merchants, we are expanding our efforts with the consumer as shown on Slide 8. If you haven't viewed our YouTube live session, you should check them out. We just launched the channel late last year, and we now have over 64,000 followers. Our latest marketing campaigns have featured a new character, Cash, and his journey towards financial freedom. We are also testing a number of alternative consumer marketing tactics such as direct mail, mall banners, and streaming ads. Our marketing team is an extremely creative bunch. I'm looking forward to seeing what they will come up with next. Please keep in mind that investors don't have to worry about unnecessary spending with these campaigns though, as all of these efforts are made with a very mindful eye on short payback periods and low CAC to LPV ratios.

Slide 9 provides a snapshot of our past initiatives and the positive impact they have had on our results. All parts of the company have been involved in these efforts. Through new product initiatives and launches and by tying into affiliate systems, we've increased our revenue. And we also went through our operating expenses with a magnifying glass to remove numerous costs throughout the business. We are excited about our plans for 2024, and we are scheduled to finalize our bank partnership and launch a number of new products. We're also focused on minimizing operational costs while we use this. Our upcoming product marketplace is one of those product initiatives. The idea there is quite simple. Serve up relevant products to our consumers through the app and let them directly shop through us for products.

With the idea that every purchase can be financed through Sezzle. We tested this concept in our app in the past holiday season and noticed incredible engagement from our users throughout the test. The result of that test led to the rapid decision to launch the product marketplace as a full-scale product. Another upcoming product initiative is payment streaks. Payment streaks will allow our shoppers to gamify their experience in Sezzle through proper repayment. The more consistently a customer pays us back, the more levels they rise in the system. We'll be tying some nice benefits to those tiers over time as we learn more about the LTVs of each specific behavioral group. We believe that by gamifying repayment, we'll also have more ways to teach our typically younger customers about the additional benefits you get in life from good repayment behavior.

It seems these days everyone's bragging about their AI capabilities, so we wanted to make sure investors were aware that we are also embracing such capabilities and that we have been for years. We're big believers in embracing technology to improve productivity and results. We are embracing AI through our own proprietary models, and in some areas, buying from third parties instead of building where it's more efficient to do so and less of a core function. For example, underwriting and fraud are core areas to Sezzle where we have built neural network models. The profit score is one of those examples. Future proprietary models include models that optimize payment processing and models that optimized products and merchants presented to our customers to personalize their shopping experiences.

Meanwhile for an area such as customer support we have found it makes more sense to engage an outside third party provider to help us utilize AI to the fullest. Our engineering teams have also been given a green light to maximize their performance through the leveraging of generative AI tool sets, such as Co-Pilot. We want our teams to try to connect their capabilities, even if they can, through these tools. Turning to Slide 11, it's quite clear that our initiatives have made a positive difference. There's a lot of green on the screen. A couple of items to point out. We went from a negative EBITDA margin of 16% in fiscal 2022 to a positive margin of 18.8% in 2023. We achieved this by improving our unit economics and reducing our operational construction.

In fiscal 2023, our gross margin improved to 50.8% of total income from 37.5%. And our non-transaction-related OpEx, as a percentage of total income, declined to 46.9% from 75.5% the year prior. Similarly, as you can see on Slide 12, our annual engagement scorecard reflects a number of positive trends. We have been winning where it matters most. Increasing repeat usage, growing subscribers, increasing consumer order frequency, and diversifying our revenue streams. With our launch of Sezzle Anywhere in June 2023, shoppers are taking us everywhere. In fiscal 2023, shoppers use this at over 250,000 different merchants, as consumers are moving us toward the top of their wallets. In the past, we showed an integrated merchant count. But we don't believe that tells the complete story, as many of the integrated merchants are micro merchants that don't drive our business.

The only red on the screen relates to the annual change in active consumers. I think the active consumer metric dropping over the last two years shows you just how seriously we took the path to profitability. As the company makes that transition, it has to decide which consumers are good and which are not. We've made the tough decisions in the past and we've improved our business dramatically in the process. Despite all that, I'm happy to note that we believe the drop in active consumers has bottomed out as it is slightly up when compared to Q3 of 2023. With that, I'm happy to turn the call over to our CFO, Karen Hartje, who will go over our quarterly and annual financial results in greater detail. Karen?

Karen Hartje: Thank you, Charlie, and hello to all. On to Slide 13. Seasonally, the fourth quarter is our strongest UMS quarter due to the holiday period. But we also had a strong quarter on a year-over-year basis as UMS increased 33%. The increase in our UMS led to total income for the quarter increasing 28% year-over-year to 48.9 million. The annual results tell a similar story for total income growth as it increased 27% year-over-year driven by subscription and UMS growth. On Slide 14, 2023 transaction expense, which is primarily payment processing costs, improved by 18 basis points year-over-year to 2.1%. We believe we can further lower our payment processing expenses as we continue to push for consumers to use ACH, renegotiate terms with network partners as our volumes grow, expand products such as Pay in 2 and Pay in Full, and as noted earlier, introduce AI into the process.

As discussed on previous earnings conference calls, we expected our provision for credit losses, as shown on Slide 15, to increase throughout the year, but still outperform for fiscal 2023 compared to 2022. Going forward, we will continue to evaluate the balance of growth versus losses with what makes the most sense. Turning to Slide 16, we can't emphasize this enough. Our unit economics measured by total income less transaction related costs puts us in a strong financial position. Our total income less transaction related costs is now around 50% of total income. A significant improvement compared to 37.5% in 2022. The key to our success has not only been the improvement in unit economics, but our ability to reduce non-transaction-related operating expenses.

Without both, we would not have become profitable. As shown on Slide 17, non-transaction-related operating expenses declined by $20 million in 2023 and fell to 46.9% of total income compared to 75.5% of total income in 2022. We believe we can continue to leverage our infrastructure as we remain vigilant on costs. As noted, without these dynamics of improving unit economics and managing down operating expenses, we wouldn't have accomplished the profitability shown on Slide 18. I must admit this is a fun slide to look at. We have net income every quarter with a significant annual change in net income from positive -- negative to positive. Not to mention the significant flip in adjusted EBITDA. To say that we are excited about the future is an understatement.

Slide 19 displays select balance sheet metrics. Bottom line liquidity remains healthy and we continue to add to stockholders' equity. Our capitalization is stable, healthy, and continues to show improvement each quarter. We are in discussions with lenders to refinance our current line of credit. We expect the result will be to improve availability and lower our borrowing costs. We are not at liberty to disclose more at this time. Turning to Slide 20, we are providing guidance for 2024. We will continue to innovate with an eye on bottom line profitability as we expect to more than double net income in 2024 to $20 million. We expect to get there through a combination of growth and expense management. With that, I would like to turn the call back over to Charlie.

Charlie?

Charlie Youakim: Thanks, Karen. With that, we're happy to take your questions. Operator, will you please open up the lines for Q&A?

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