TTEC Consolidates Strategic CX Partnership With Google Cloud

Anusuya Lahiri
1 min read
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In this article:

  • TTEC Holdings, Inc (NASDAQ: TTEC) expanded collaboration with Alphabet Inc (NASDAQ: GOOG) (NASDAQ: GOOGL) to enable Google's AI-powered Contact Center-as-a-Service (CCaaS) capabilities to boost the real-time interactions with customers across digital and live channels.

  • "The partnership with Google Cloud extends TTEC Digital's cross-platform capabilities in developing and delivering world-class cloud environments which accelerate the ability to realize the next generation of client and agent interactions," said Ken Tuchman, Chair and CEO of TTEC.

  • "Google is helping enterprises across industries and geographies reimagine contact center interactions for the modern consumer," said Andrew Moore, vice president, and general manager of Cloud AI & Industry Solutions, Google.

  • The CCAI partnership builds on successful collaboration between the parties to deliver intuitive automation, unified customer data, proactive and preemptive service, and AI-powered decision-making at every customer interaction.

  • Price Action: TTEC shares traded higher by 3.20% at $47.39 on the last check Wednesday.

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