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Dell Computer Corporation (DELL) Message Board

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  • paid 2000 dollars for a new ALENWARE and received abroken one that rattles with broken parts. Called my IT CONSULTANT friend to set it up over the vk end and when opend the box to set ip up, it was rattling with broken parts. He said he could try open it and see. I said no as it may make the warranty null and void.
    Phoned the customer service and the man on the line said he can end technician when he is available. I told him the product was 'DEAD ON ARRIVAL" i HAVE PAID FOR A NEW PRODUCT AND I WANT A REPLACEMENT. hE SAID HE WILL HAVE TO TALK TO HIS MANAGER TO GET APPROVAL.i WILL KNOW THE PROCESS on Monday. Looks like product came from Malayasia. Dont know what to so. ould have got my own PC made or not .........Man onthe line was good but very disappointed with loss of timand my week end time and my IT consultant will have to come again over the week d to set it up and transfer thngs from old PC. DELL paying for this loss of time, money too will be a reasonable thing to do..

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